1. aid - loading or login issues

  • 1.) Delete cookies and clear the browser cache

    This is particularly advantageous after an update. Please make sure that you only clear the cookies from Rail Nation. All other cookies may be kept. Also bear in mind that clearing your cookies will mean that you'll have to log in anew.


    Internet Explorer 7 + 8:



    A detailed guide can be found on the official website: Deleting internet files



    Internet Explorer 9:



    A detailed guide can be found on the official website: Deleting internet files



    Mozilla Firefox:

    The browser settings can be changed using the menu on the right hand side. The included guide applies to Firefox Version 9 and newer versions. All of the links lead to the official Firefox FAQ.



    Windows version: Clearing the browser cache; Deleting cookies

    Mac OS version: Clearing the browser cache; Deleting cookies

    Linux version: Clearing the browser cache; Deleting cookies



    Opera:

    Click on 'Clear internet files' in the 'Extras' menu. In the menu which then follows, you have to click 'Personal selection'. As already mentioned, only the Rail Nation cookies need to be removed. Then click on the 'Manage cookies' button in the 'Clear all cookies' field. In the newly opened window, select the Rail Nation cookies by clicking the left mouse button and then click the 'Clear' button on the right. The window can now be closed. After that, the 'Clear complete cache' function should be selected. Finally click 'Clear' at the bottom.


    Safari:

    Select the 'Safari' icon in the menu and then click on 'Settings' (or use the shortcut: 'Ctrl' + ','). In the newly opened window select the 'Data privacy' tab and then 'Details'. Look for the Rail Nation cookies here, mark them by left clicking on them and delete them using the 'Remove' button. Finally, click 'Finish'.

    To clear the cache, use the following shortcut: 'Alt' + 'Ctrl' + 'E' or select the 'Safari' icon in the menu and then 'Clear cache'.


    Google Chrome:

    A detailed guide can be found on the official website: Delete cache and other browser data


    Checking the version of Flash

    Rail Nation always works with the most up-to-date version of Flash. Correct installation and the version can be checked at the following site:http://www.adobe.com/software/flash/about/ In addition to that, the latest version of Flash can be downloaded from http://get.adobe.com/flashplayer/otherversions/. The offered security software is optional and can be deactivated.


    Clearing the Flash cache

    Go to the following website, look for the Rail Nation site and delete it. It shouldn't cause any harm if all of the sites happen to be deleted: http://www.macromedia.com/supp…p/settings_manager07.html