I cannot start video

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  • I have that once too, but i saw time running in the left top and got the reward anyway, it was normal again after cleaning up the coockies and cache and logging back in. You can try that and see if that will help.

  • Do you have any adblocker functions active? Either via browser plugin or security software? From what you describe, it sounds like the videos are being blocked.
    If so, you should add an exception for the game.

  • At least one of the ads does that and needs to be reloaded every time. Plus there are a couple that appear to be blank but show a small arrow at the bottom. Click on the arrow and an advert appears, which you need to close by using the normal X to get the reward.