The Game Hangs All The Time!

  • It is becoming a real nuisance to do anything. Whenever you press a button, the action may occur, or the game may hang.

    Train scheduling is hanging on Let's Go almost half the time.

    The game hangs on login, logout, changing servers, upgrading a building in the station house, laying track, and even watching the videos that may or may not be broken.

  • I am in End Game on Steam Boiler server.

    I have had to reload the page the last 4 calls in order to set my train schedules for the call. This is a huge nuisance when it happens a lot.

    My other favorite is trying to switch servers. The game hangs. I reload and I have to re-enter the password to get back to where I was before the game became hung.

    I am playing 3 servers at this time. I estimate that I have to reload pages in order to continue somewhere between 50-100 times per day.

    I do not have problems with any other websites.

    It is not about clearing cache. The last time I cleared the cache it took me 9 attempts to log into the game.

  • Hi Balibar - sounds troubling and not something I'm familiar with.

    Have you tried how the game runs on another browser? If this could help as the first aid.

    How to report a bug? What do I have to keep in mind?

    If nothing helps, please contact game support and tell them which browser you use, when this started to happen etc. You can find support here: Support : Rail Nation and from the game once you have logged in.

  • Also did you lay a lot of tracks ?

    I know that my game became laggy when I reached 500+ tracks in era 6.

    Fr-201 Bad Wolf de coeur

    en pause indéterminée - away from the game until next interesting server

    Likely coming back for clash!

  • I am running FireFox. It is not the browser, because I did not have this problem 1 month ago. The problem is getting worse over time. Requests from the page to the server are not getting a response which causes the game to hang.

    An even bigger nuisance is when you are sitting for an account and the game hangs. When you reload the page, you are no longer sitting and the game can hang when switching to the sitter.

    I have had to resort to reloading the page shortly before re-scheduling my trains, and that doesn't work all the time because the page loses contact with the server in a short period of time.

    You can observe lost contact when mouse over facilities no longer works.

    You can try just waiting for a response, but you may be waiting for Godot.

  • what i have noticed is as soon as there are 100-125 people logged in, the server starts to lag noticeably.

    at about 150 people pretty much everything is very slow to respond, and freezes start to happen fairly often.

    by the time 175-200+ are logged in, like during EG, the servers became nearly unplayable.

    at this point reloads and browser re-boots are required at least 10 times an hour, with logins taking up to several minutes.

    on some of the faster paced servers i play, this dramatically impacts efforts to follow calls, be on point for recalc changes, ect.

    i don't know what the devil your techs are doing, but whatever it is, they are causing players to leave the game entirely.

    in servers i play, we have lost several people due to this problem.

    don't believe me? no problem. simply track the numbers over the last 6-9 months, it's pretty clear.

  • All servers, can't log in. Hangs on loading bar at 0%. Even the start page is difficult to get into.

    Yes, deleted history, cookies, cache, temp files and flushed DNS. Restarted browser & pc.

    NO, I will not try anything other than Safari. It is in perfect condition (all other websites are fine, yes I tried all of the sites on the entire internet, travian / RN is the only one that doesn't work :P ).

    I am based in the USA so maybe someone can call Telia and ask if they have a broken backbone route?

    Or check your own server settings first, might be a good idea, thank you.

    If it ain't Dutch, it ain't much!

  • It's been 6 hours and still nothing. Gold comps, bank overflow, trains running on nothing.

    This includes the Masters server!!! Come om, silly devs, fix it please. At least respond.

    And yes, of course I tried creating a ticket but can't log in to the support page either :(

    There should be alarm bells going off at your offices, not Christmas bells.

    You should be able to see that no one is logging in anymore.

    This is the 3rd time it has happened this month as well,

    What is going on over there???

    If it ain't Dutch, it ain't much!

    Edited once, last by Dutcher ().

  • Confirmed, it is solved now thank you. And playwithfire is 100% correct, no browser worked, only mobile.

    Still can not log in to support page though, created ticket without logging in but of course, the standard answer again was flush dns and change browser :(

    This is very annoying, even when I said in the original ticket I already flushed dns and that all websites on the internet work fine except RN. The issue was clearly on the RN side but this is of course impossible according to tech staff!

    Can we please change the standard answer that tech support give from "delete cookies, cache, temp files & history, flush DNS, switch browsers, restart pc & browser etc etc bla bla bla" to:

    "Thank you for notifying us that our website has a problem. We will look into our server settings immediately and we will notify you as soon as we have fixed the issue. Only after verifying the problem is 100% not on our end, will we possibly ask you to change browsers or buy a new pc or any other silly or meaningless remedies".

    If it ain't Dutch, it ain't much!

  • It seems we only received a handful of reports, and could not find anything unusual (could not replicate the issue in our end, not by PC nor Mac users).

    If the issue is found and can be replicated, support will usually mention this in their answer and that we are working on a fix. They just need the information first before they can share anything else but the general cache&cookies stuff (which actually solves many of the issues).

    In this case, there was no information to share and the glitch fixed itself, whatever it was. We are sorry for the inconvenience, and if this ever happens again - please be in contact with support so we can gather more technical information.

  • Happened again last night, hanging on loading bars. Lasted several hours. Whole strings of competitions not entered by anyone, even on Masters lol. This... should tell you something.

    Of course you only get a few reports, when it happens you can't log in to the support page to send a ticket and most do not come here to report anything. They just log off and wait. You should be seeing a heavy drop in on-line activity all of a sudden and that should or could be your queue to check if something is wrong.

    I understand the standard answer from support, but personally clearing cache, history, temp files, flash cache, dns, changing browser, restarting etc etc has never solved many of my issues. I believe it is a myth designed to first let the player jump through hoops to see if it may work, and only then to spend any time at RN to see if something is wrong. Furthermore, you can imagine, if I keep getting the standard baloney answer, and I know this same answer is coming again... I'm not going to report an issue anymore or keep sending a ticket. This is pretty reasonable right?

    Glitch solved itself again by the way. Looking forward to tomorrow night...

    If it ain't Dutch, it ain't much!

  • Happening again now, right after the start of the winter event.

    Slow, game not functioning correctly & got kicked out multiple times.

    Now, can't get in anymore, loading bars hanging on 50%