I'm an old player and was occasionally deleting avatar and save (transfer) gold for later rounds. Never had an issue, whether the gold was purchased or won through the game. Whatever I have was always smoothly transferred until now. For some RL issues, I decided to drop the round and delete avatar. But when I attempted to transfer the gold, I got a mismatched amount as demonstrated in attached screenshot. The amount of gold I have was forwarded from previous round as the startup gold for this round. Yet, 660 are being deducted from the transferable amount! No purchases were made.
Contacting support didn't help. The CS Rep. kept repeating that the amount is automatically calculated and no errors in the system. I requested escalating it to a senior but the rep. refused and closed the ticket since the issue was resolved; the worst support I ever encountered in my whole life! The mismatch is obvious and the screenshot is clear, and they have access to my account to verify. Simply put, if I have x amount of gold in bar, then the whole amount should be transferable as was always the case. In the absence of support and the decline of escalation, I found no option but to post it here.