Maybe a moderator or a community manager can help me understand. I've wrote to support almost 6 weeks ago about a case of multiple accounts, all playing under the same association, level 1 and whatnot, that will cause issues on COM2. Of course the ticket got handled, eventually closed, and we all know Rail Nation doesn't disclose ticket resolutions, which is fine.
But like I said, almost six weeks passed and those accounts are still alive and kicking, over 15 of them. Now not all level 1 accounts instantly mean "another multi account", but when all of them start in one city, which wasn't the +100gold one, and all of them head to the nearest city because that's the one they want to level, and they all haul the RG properly and switch to direct when leveling, and all have the same railway network and pretty much the same station upgrade path, you see where I am going?
Keep in mind that we are talking about level 1 accounts, supposedly new players that don't know which train is best and that breaking a majority is a thing that causes harm.
What do you do when the support doesn't handle this issue? I am curios and upset and dissapointed in the same time. I don't want to write another support ticket and be handled by the same Joe, I mean come on...