With whom you can speak if support doesn't solve the issue?

Hello,

Maybe a moderator or a community manager can help me understand. I've wrote to support almost 6 weeks ago about a case of multiple accounts, all playing under the same association, level 1 and whatnot, that will cause issues on COM2. Of course the ticket got handled, eventually closed, and we all know Rail Nation doesn't disclose ticket resolutions, which is fine.

But like I said, almost six weeks passed and those accounts are still alive and kicking, over 15 of them. Now not all level 1 accounts instantly mean "another multi account", but when all of them start in one city, which wasn't the +100gold one, and all of them head to the nearest city because that's the one they want to level, and they all haul the RG properly and switch to direct when leveling, and all have the same railway network and pretty much the same station upgrade path, you see where I am going?

Keep in mind that we are talking about level 1 accounts, supposedly new players that don't know which train is best and that breaking a majority is a thing that causes harm.

What do you do when the support doesn't handle this issue? I am curios and upset and dissapointed in the same time. I don't want to write another support ticket and be handled by the same Joe, I mean come on...

Cheers,

Mihai

Samisu, thank you for replying.

But if we're going to play cops and robbers, that's not going to be good for the game on the long run, because it's not the job of the reporting player to bring the evidence, it's the job of the support to investigate thoroughly.

Basically you're saying that even if I've presented my proof, which in 99% of the cases means that the accounts belong to one person, if your customer support representative looks into the matter in a different way, perhaps using some limiting methods, and doesn't find anything wrong because, as I've said, the tools are limited, the case gets closed with an incorrect "Solved" status.

Let me show you something which, from any experienced player, is good enough proof:

(Image removed. Please do not post images that identify players here on the forum in the context of calling them multi-accounts.)

Look at all those LEVEL 1 players who:

1. Have connected to mainly JUST 4 cities.

2. Have connected to the EXACT mainly just 4 cities.

3. More than half of them have the prestige points range of ONLY 10k.

4. Have ONLY the Morpheus train.

5. Have the Construction Yard level range of mostly ONLY 3 levels.

6. Have the Track Production level range of mostly ONLY 2 levels.

7. Have the Laboratory level range of mostly ONLY 3 levels.

8. Have the Bank level range of mostly ONLY 2 levels.

9. Almost ALL have generated ONLY 242 - 736 prestige from competitions, in almost 4 full eras.

Bonus:

10. They manage to keep their city 1st in the city rankings DESPITE having ONLY 58 active players, which 16 of them are only level 1.

Tell me, please, what more do you require?

It's good to know that the forum is swiftly managed correctly, and I don't mean it in an ironic way, I really appreciate it.

But you're welcome, for doing your (Rail Nation, not you specifically) job, I wonder how many players like me go through such a long way into making the game have less cheaters.

You could have forwarded the information I gave you to the support, or open a support ticket with 3 clicks and a copy-paste.

Or at least a thank you.

Cheers!

Samisu wrote:

What I saw was you visited the stations of 15 players, gathered their building level information and where they are connected etc. And those values were close to each other while not identical.

What the table did not tell is are they different people with a great leader, a team with multiple accounts, one player running 15 accounts or something else. That is for the support team to figure out.

I can forward your table to the team in this case, but it is usually best if players do the reporting themselves via tickets. Forum crew does not have access or tools to handle these claims, and forum is not a good place in general to report possible rule breakers - those comments will be edited or deleted.

P.S. Thank you for taking the time to follow up on those 15 accounts

Thank you.

I've already opened a support ticket, the issue is there's no communication back and forth. Maybe the support staff wants additional information on why I think what I think.

Of course, nothing is 100%, there's always a chance for things to be different than they might appear.

Just so happens that the chair is actually a great leader, one from who I have learned some things myself as well.

Just so happens that I wrote to him in the beginning of the round, seeing that the majority of those accounts were in a different association, and he was hopping that they are not indeed multi accounts, because they already planned a merge.

Just so happens that the accounts started in a different city than the one said leader, and his association started, therefore the scenario where they were steered into playing the game to its finest doesn't hold up.

Moreover, how would that hold up? They know how to haul integrated, respect majorities, what to upgrade, where to connect, what train to buy, and yet... don't know how to run competitions?

Come on...

This is the kind of conversation I would have prefered to have with the support staff honestly.

I would imagine so, and that's fine by me (not discussing the methods nor the resolution), it's just that in my case this is the second time I am reporting these players and my feeling is that the support team take things for granted, meaning no pro-activity, only reactivity.

Like there's a chance that these accounts aren't multiple accounts there's also a chance that they are. So imagine that I didn't report them, nobody does, they continue to grow in level (now they reached level 3-7) and the next round they're 1 star players with career level almost 10. If I take a look at them I say, of course they're fine, they've played one round before, saw how the game works and now they've improved.

No one is going to report them any longer, and you've got yourself a bunch of 15 multiple accounts that can cause rampage on other servers as well, all thanks to the support team who aren't actively scouting such issues, nor are they thoroughly investigating them.

I get it, you are on the other side, defending the company and all, but I'm going to say something that you may or may not understand it fully. Players like them come and go, hot shots who run their thing and eventually get bored, players like me play round after round after round, making bonds with other players, running associations through multiple eras and, at least in my case, constantly buying gold every now and then.

If you don't take this seriously enough and improve the quality of the game, players are going to get fed up and eventually stop playing, like I've read in my other post regarding multiple accounts (don't have many, just these two). So there's some food for thought.

You can consider my question answered and can close the topic since I don't seem to have an option for that.

All the best.

Samisu wrote:

Please contact the game support with your information.

Players do not need to prove someone is breaking the rules, but they should have clear reasons why they make these claims, when contacting support.

Public claims should never be made on the forum or any other public platform of ours that identify players.

A quick update on this matter, contacted support on 7th of August, ticket got processed and closed on the 8th of August. It has been almost a full week and nothing happened, in the meantime those 16 accounts still continue to play. Now either there's nothing wrong with them or there's something wrong with support. I keep checking those accounts every now and then, haven't seen ONE online, just ONE to be green dot, never, most likely who's logging in their account stays like half a minute.

Alright, I'm going to find another way to solve this issue.