I just opened a ticket this morning with regard to two of my members on Tower Bridge and the pre-registration failure that affected them at restart; they were not included as part of the association and we had to level up the HQ to get them in. A few other players seem to report the same for other teams as well.
What really irritates me is that I checked the ticket status and it went from "Processing" to simply gone. No clue as to why...no email, no details. Just completely ignored.
Is this standard procedure now?
I checked your ticket history but cannot find any ticket created under the name Rᴬᴵᴸᴵᴺ ᴿᴼΝ®.
Tickets aren't just deleted on the system. Regular supporters cannot even do that.
Did you send the ticket from a server or did you use the portal on our website? You can send me the details via PN if you like.
Ron, you should have received an email when the ticket was created.
Just copy that here.
Weird. I'd totally forgotten about this ticket until I just received a notification.
Here's the email:
Update on your ticket 509760 "Association Member Pre-Reg Failure": ticket has been closed
Travian Games Customer Service <firstname.lastname@example.org>
Jan 23, 2021, 8:01 AM to me
Travian Games GmbH, Wilhelm-Wagenfeld-Str. 22, 80807 Munich, Germany;
Telephone number: +49 (0) 89 3249150, Fax: +49 (0) 89 324915970
Managing Directors: Lars Janssen, Jörg Strathaus;
Registration court: Munich District Court, HRB 173511, VAT no.: DE 246258085
Please do not reply to this email directly. Replies sent to this address cannot be answered. If you have any questions or concerns, you are invited to contact Support in the game.
You've received this email because you have submitted a ticket via our support portal with the email address email@example.com.