Pre-registration has been an issue a lot of times, and this is especially common in SoE.
For those, who do not know, this is how it works :
-once EG starts you can pre-register for the next round in a city of your choice, provided it's not overcrowded.
-pre-registered players stay in the same association, which effectively bumps asso's HQ for next round.
-association members have reserved spots in the city, in which their "seed" is - even if it's overcrowded.
-here comes the absurd : the seed is given to the FIRST pre-registered player, no matter newbie or chair, and can only be passed to the next if the player withdraws registration.
The last part means that 1 action of one random player, which doesn't even know what the consequences are, can destroy the tactics of a whole team of associations for the whole next round.
The round on Big Ben just finished, our region won, so did our association. And I was proud to be the President of the region.
But it turned out I cannot pre-register in the region at all - let alone in the city we targeted. So does half of the guild, a guild which is winning the server for countless rounds now. And this is just because the seed went to a person, who simply pre-registered outside the region and logged off, and there is no way to move it. Needless to say I asked support to move the seed, needless to say the answer was negative.
How careless and irresponsible designers have to be to keep this obvious absurd for so long? I'm pretty sure countless tickets were sent to support, yet 5 lines of code needed were never added : simply check if current pre-registering player is higher ranked than the seed holder, if yes - pass the seed.
How many successful teams will have to disband before someone makes the 1min effort to open a task in the bug-tracker?
How many pointless visual effects will be changed before even a line of explanation how pre-registration works is added to it's panel?
How many useless communication channels are going to be open, hitting the same first line of support with limited access and rights, before adding second line, where you can escalate urgent and important issues?