Me too, This solution worked for me.
Hi airbrakes,
Thank you for your message.
Normally when this happens it is a system message, please press system messages and then open the messages from both system categories, and also from William L. Smith. If this doesn't remove the message, please delete the category 'William L. Smith' and this should resolve the issue.
Good luck with the rest of your round. 
If you have any further questions or other issues to report, please do not hesitate to contact us again.
