All messaging / chat issues in the game are a bad legacy from Flash.
An entirely new instant messaging system needs to be implemented by professionals who do just that.
It is not the job of game developers to make an instant messaging system.
If they try, this is exactly the situation.
Neither the game works well nor the messages in it.
This forum is an example of this. This forum works so well because it was created by developers who do just that.
The solution is simple.
Game developers - need to focus on making games!
Forum developers - should focus on creating forums!
Instant messaging system developers - need to focus on building instant messaging systems!
The forum works well *IF^ you access it from desktop.
If you go through your career tab in the mobile app and open the forums that way, they are super slow and super buggy. It's so painful I try to never do it that way.