Posts by Rype

    Hey all


    17/9 i posted a complain in here - 2 days ago i sendt it drect to RN and Salix


    First here is the complain:



    Second the answer i got :


    From Salix - None


    From RN: Due to Privacy Policy, I am not allowed to share any other information with you. Therefore, I cannot give you other answers to your questions. Details are only shared with people that were affected and were on the list for the compensation


    And best two link to compagny policy, so i can start read 100 pages - nice way of treat your customers


    This was total answer to 9 question !!!!!!!!!!!!!!!!!!!!!!!!!!!!!


    So did it help complain -- hmm what do U think


    I feel like a fool


    Have a nice evening all players


    Cheers Rype

    Hey Samisu


    I know one thing - if i ask U a question i will get a respone within max 10-12 hours often within 30 minutes, but here 4 days with up to 6-7 moderator online, i guess u are colleague and send a pm to each other - like we all do when we are at work and a colleague did'nt see a message - if so this is very close to arrogance nothing else sorry to say.


    But as i say No answer is also an answer, so i will rest my case and stay silence from now on.


    Too all player (and Samisu) have a nice Saturday evening


    Cheers Rype

    Hey Samisu



    As always it is U who come back first and as always positive !!


    I may be "old school" but when i got a question or complain first thing to do is: I see your message and will come back asap.

    I will keep people posted on any progress - but as i say i may be "old school" and inhere is maybe new way of doing things.

    I posted this 3 days ago



    So i got one answer - MORE than 3 days



    For the rest : No answer is ALSO an answer


    To all Players have a great weekend


    Cheers Rype

    Hey i will post this Complain both here and as a PM direct to U Salix, I will publish my complain here because i guess neither RN or U got something to hide in this case, and here in public all users can follow it and see your deciscion - much better that all those secrets.





    Official Complaint of Event (Mobile update) 9 / 8--12 / 8-2019 about Compensation


    I hereby appeal the decision on compensation for the above on the following grounds:

    1) The decision has been secret until today, where it has partially gone public why?

    2) On what basis is the decision made? (are users who use all the tools RN makes themselves less worth ?)

    3) Are we who have the choice to plan our games according to the possibilities that RN gives us (Mobile, Tablet and PC) not entitled to compensation when one or more RN tools do not work - my game is largely based on that I can use the mobile version during the day (where I work).

    4) Where can we as players and customers see if our rights have been complied in relation to RN's internal guidelines.

    5) What protection do we have as players for the game to work when we pay for it? and where can we read about our protection?

    6) Does RN have an official customer complaint policy - how long should it take? - should RN even sign out? or does the RN only come back even when players complain?

    7) What is the compensation and how is it calculated? (for future events it is important to know how it is calculated)

    8) In this case, RN claims that it is the third party (Google) who is responsible for the delay, but is it not that Google has issued fairly clear guidelines that RN has not been able to read? and Why are we players paying for it?

    9) What are the rules when RN claim 3 part for the issue and don’t want to compensate it’s customer ?



    Cheers Rype

    Hey Salix



    Thx for your reply - now i understand why U in the first place don't want to tell the rules for compensation - these 3 points are hmm at best very smart from RN view.


    But still i would like very much to ask a few question to RN about the way to treat accidents like this - all modern company got a SoP (standard operationel procedure) for things like this,.


    And with all the fail the last two years i am pretty sure U got a detailed SoP for this, why not just tell us from start, why do we need to chase this in a forum for more that a full month with no information unless we write and ask, and when U compensate - it is secrect - i don't get it sry.


    So who decide this ?


    Why is it not public like all the other times ( an error is an error not matter how many it hit)


    Is there a general rule (SoP) for this ?


    Can we complain about the decision and to who ?



    Thx in advance

    Hey


    Ok then i can understand i am NOT qualify for compensation, but it would a very fair move from RN/Travian to explain why and what qualify for compensation, i was hit on two server use my phone every day so what more ???


    This has taken more than a month, and when U decide who to recive compensation it is a secret - this is not good, very bad way to solve this RN, i must say i am NOT HAPPY with the way U treat your customers.


    U make a mistake i pay !!!!!!!



    Who should i write to in Travian to get more info on this, there must be a person up higher in the system who can see this is not the way to treat customers, so pls put a name and email in here for who to contact


    Thx in advance

    Hey



    U go to the upper right corner and click here



    Then here




    and finally here where U can choose any city U are connected to



    Cheers Rype

    Hehe



    We all be newbee at some point back in time, and learn from older player, best advice get into an Asso who want to learn U about this great game - by far best way to learn - other weise it can be a bitt overwelhming


    Have a nice weekend


    Cheers Rype

    Hey Sir Solo


    I think they refer to "Golden hour" when a new product is open you will get 0 Wait time in industri, so to max profit all will first run the new product when you got a full hour = name Golden hour.


    Cheers Rype

    Hey Samisu



    Any change log for the Update on Android Mobile ??? ( hit my phone this afternoon with no change log)


    And we cross all fingers that it work like it should