Posts by Rype

    Hey i will post this Complain both here and as a PM direct to U Salix, I will publish my complain here because i guess neither RN or U got something to hide in this case, and here in public all users can follow it and see your deciscion - much better that all those secrets.





    Official Complaint of Event (Mobile update) 9 / 8--12 / 8-2019 about Compensation


    I hereby appeal the decision on compensation for the above on the following grounds:

    1) The decision has been secret until today, where it has partially gone public why?

    2) On what basis is the decision made? (are users who use all the tools RN makes themselves less worth ?)

    3) Are we who have the choice to plan our games according to the possibilities that RN gives us (Mobile, Tablet and PC) not entitled to compensation when one or more RN tools do not work - my game is largely based on that I can use the mobile version during the day (where I work).

    4) Where can we as players and customers see if our rights have been complied in relation to RN's internal guidelines.

    5) What protection do we have as players for the game to work when we pay for it? and where can we read about our protection?

    6) Does RN have an official customer complaint policy - how long should it take? - should RN even sign out? or does the RN only come back even when players complain?

    7) What is the compensation and how is it calculated? (for future events it is important to know how it is calculated)

    8) In this case, RN claims that it is the third party (Google) who is responsible for the delay, but is it not that Google has issued fairly clear guidelines that RN has not been able to read? and Why are we players paying for it?

    9) What are the rules when RN claim 3 part for the issue and don’t want to compensate it’s customer ?



    Cheers Rype

    Hey Salix



    Thx for your reply - now i understand why U in the first place don't want to tell the rules for compensation - these 3 points are hmm at best very smart from RN view.


    But still i would like very much to ask a few question to RN about the way to treat accidents like this - all modern company got a SoP (standard operationel procedure) for things like this,.


    And with all the fail the last two years i am pretty sure U got a detailed SoP for this, why not just tell us from start, why do we need to chase this in a forum for more that a full month with no information unless we write and ask, and when U compensate - it is secrect - i don't get it sry.


    So who decide this ?


    Why is it not public like all the other times ( an error is an error not matter how many it hit)


    Is there a general rule (SoP) for this ?


    Can we complain about the decision and to who ?



    Thx in advance

    Hey


    Ok then i can understand i am NOT qualify for compensation, but it would a very fair move from RN/Travian to explain why and what qualify for compensation, i was hit on two server use my phone every day so what more ???


    This has taken more than a month, and when U decide who to recive compensation it is a secret - this is not good, very bad way to solve this RN, i must say i am NOT HAPPY with the way U treat your customers.


    U make a mistake i pay !!!!!!!



    Who should i write to in Travian to get more info on this, there must be a person up higher in the system who can see this is not the way to treat customers, so pls put a name and email in here for who to contact


    Thx in advance

    Hey



    U go to the upper right corner and click here



    Then here




    and finally here where U can choose any city U are connected to



    Cheers Rype

    Hehe



    We all be newbee at some point back in time, and learn from older player, best advice get into an Asso who want to learn U about this great game - by far best way to learn - other weise it can be a bitt overwelhming


    Have a nice weekend


    Cheers Rype

    Hey Sir Solo


    I think they refer to "Golden hour" when a new product is open you will get 0 Wait time in industri, so to max profit all will first run the new product when you got a full hour = name Golden hour.


    Cheers Rype

    Hey Samisu



    Any change log for the Update on Android Mobile ??? ( hit my phone this afternoon with no change log)


    And we cross all fingers that it work like it should

    6 hours gone since my last post


    x tusands has been affected by this, keyboard for Android 9 was first fixed yesterday, 7 staff member been online since my last post - not a word again.


    I wonder why i pay for this game - RN give me an App (i am Happy) but when it is not working it is my own problem, support use your PC !!! (many people only use phone for this game)- people miss PP - End game - and daily revenue.


    Samisu try to cool down people with nice words ( sry Samisu not U i shoot at - U are extreme good and proff) but anything official Sry no - no comment - is this the new style of RN ???


    Only official thing since my post is a new gold sale (now i need to pay again to get + 20 %)


    Any words why this issue is so difficult so it take 9 days to fix a keyboard - 10 + to find a solution- no !!!


    And with Master start in a couple of days hmm- really hope for those who dare to join all works


    After all have a nice weekend


    Cheers Rype

    Hey Samisu


    It is now 10 days since this issue hit us, and U still not get a answer to us - do we get a compensation ? or will U just leave us in silence and hope we forget it ?


    I think 10 days ( more than a full work week) will be more than enough to isolate all Android users who was affected by this, and tell us what U planed for us.


    Cheers Rype

    Hey Samisu


    Thx for your update, but i think U owe your loyal customer an answer very quick about this compensation, people use money on this game, and we where all in no mans land for more than two days in this issue. I know part of the problem was Google but in the end it is a Travian problem, and to discuss a kind of compensation does not take that long time, earlier U have been out with compensation in a day or two so why not now ?


    Cheers Rype

    Hey RN


    How will U compensate all us players for that mess, many ( Android users) was not able to log in to the game for days, bank ran full, loss of PP and so on.


    Because U U will compensate all Android user for this right ??






    P.s the keyboard is still not working in the App pls fix it Asap

    Hey Samisu


    As U know we always use Slack, i would like an ingame system like Slack, where all information pup up in a new window/app - where U can write in realtime incl emoji and real type writing (special where U can see another person is about to write something) - like in Slack where U can set Slack to translate automatic, where U can send buzz to people or your asso - U can make different room/channels for different people (Chair only to do that or maybe deputy), where U can see message in an app without open the game.


    • 1) Should the strategy be defined by a certain group of people?
    • 2) How are those people selected?
    • 3) Should there be votes?
    • 4) Would association leaders be an option to form this group of people?
    • 5) What would be a good way to encourage (not force!) players to follow the decision (for example to level a certain city) of this certain group?
    • 6) What if someone in that group doesn’t do his job?


    1) No - i guess U mean players in the game - will make the game good for very few and strong asso and bad for rest.

    2) If U mean a board of players then it must be all about votes - but again the strong asso will win all votes and many player will loose, so no - what about a random strategy where every game hold 10 different strategy - one focus on LM + 10 % on money - one same for Cit - one + 20 % on harbor (to develop this great feature - but need some twist) one for WH - one asso develop - one for money run and so on, so game change every 24 h to a new focus point but random, will force the big asso to change tactic - and the small player who is active can benefit.

    3) Yes - but we need to rethink the system vote, a president may need majority of votes but also the majority of asso vote (one vote from every asso in the region - here he/she will need 50 % of asso vote also) to get elected, will help small asso to get involved and heard by big asso to get there vote.

    4) No

    5) U can not lead people who do not want to be lead !!! so diplomay diplomay and diplomay that make the game good, U need players to f... it U to wake the big player to focus on small players need, but of course we need to take out trolls ( how - hmm your problem RN)

    6) U mean asso or region ? - asso Chair got the power to dismiss him/her no prob - on region LvL U might introduce a system like : one warning from president (10 % extra WT on RG in region) - 2 warnings (minimum 48 h between these two) 20 % delay - Red card ( need president and 50 % of the player in a region vote for tha)t 90 % WT for one day and then all over again.


    Cheers Rype









    Cheers Rype

    Hey


    Seems like Google put up the right RN App this time - U need to delete the app and reinstall - the white screen will be there for 1 min - and then U will get in ( but very slow)

    But when U try type in your password there is no keyboard !!!!!


    Cheers Rype