Posts by nEwW

Hello there,

I have some news, We had an internal discussion and unfortunately, we cannot provide you publicly with an end-to-end definition of disruptive behavior as it will evolve in the future and we want to be able to react to this evolution of player behavior.

Considering this, I´m not able to provide you direct answers to "cases" as you presented, because the place to report such issues ar via Support, and not in public due to T&C
Our support and RET team are responsible and it´s in their right to decide on each case based on all available information.

To explain a bit more depth, there must be evidence available to support / RET which clearly proves that the player is behaving that way due to malicious intents towards someone else, and that will be sanctioned.

Playing the game their own way, even if it means your tactic is more complicated or needs to be changed is clearly within the game rules (taking over an association or hauling goods which then raises waiting times is part of the game and not sanctionable without another context ). Players are not forced to play the game in cooperation with others, it is their choice.

If you wish to report cases of players, you should raise a support ticket and our support / RET team will investigate each case and make a decision.

Train Month rolls into Rail Nation!

A ray of warm morning sunshine touches your face, a great start to this bright and beautiful day. You take a deep breath. A fresh summer fragrance is in the air, and endless untold adventures await you. "Today's the day!" you think to yourself excitedly as you cross off the day on your train-themed calendar.

Rail Nation Train Month is finally here.

Grab your train conductor hat and travel bag, and have your tickets at the ready! Something exciting is arriving in the world of Rail Nation. Taking inspiration from US National Train Day, a holiday started by Amtrak in 2008, we've created our very own Rail Nation Train Month – a month packed full of many great specials, features, and much more. "Tickets, please!" Now that your tickets have been stamped, let's discuss some of those exciting features, shall we?

Six famous engines for free

Rail Nation free trains during Train Month.jpg

Right away, we're giving you six production series of famous engines to unlock for free, all from different eras! As you know, each production series would usually cost 75 Gold – so you'll be saving 450 Gold! Use code RN-Train-Month (case sensitive) between 17th May 2021 and 31st May 2021, and you'll be able to unlock such classics as the Prussian P8. If you asked most old steam locomotive drivers about one of their favourite engines, you'd usually hear about the Prussian P8 due to its reliability, long service life, and ease of maintenance.

Global feature update: Prestige for deliveries to industries

Rail Nation - Prestige for industry transports.jpg

During Rail Nation Train Month, we're also bringing back one of the most requested features by the community, known from Platform X: Working Class Heroes. Starting on Wednesday, 19th May 2021, all players who have supplied required goods to an industry will receive prestige as soon as the industry levels up. If you're tired of levelling up cities, be wise and collect thousands of prestige points by delivering goods to industries. This update will only affect restarting servers. Feature changes will not be applied to running game worlds.

Train Month Bundle

Rail Nation Train Month Bundle.jpg

Lastly, we have incredible discounts and savings that you don't want to miss for our Train Month Bundle. Starting from 21st May 2021, 14:00 (CEST), you'll have until 31st May 2021, 23:59 (CEST) to snag these incredible deals, with some bundles saving as much as 61%! So, grab them while you can!

We wish you a relaxing onward journey throughout our Rail Nation Train Month.

Your Rail Nation team

Quote from RedBlues

finally an update of the app on android, it will certainly be improved, they will have taken into account the problems that the app has always had .... and instead NO !!! the app after the update works even worse than before, but how is it possible to make an already bad app worse, now in addition to the usual problems known for years, there are also continuous disconnections, exponential increase of data, (without being able to connect 1228 mb of data to be deleted), waiting times to access the game have become long to biblical, once you are able to connect here is the surprise, you have no more trains, where are my 28? the station opens but you can not do anything, you do not see the messages, you cannot repair the trains because you no longer have them, in short, everything is blocked, you can do nothing but go out, clean the phone of all the garbage that the app has created, terminate the app and restart it ... but you don't necessarily have to repeat the beautiful experience you just had

good compliments, it's really hard to think that someone can make something bad already worse

Please raise a support ticket.
Different players describe different behavior. You should also note that applications have minimum requirements and based on your device the application can behave differently. Old phones can have much longer loading times etc.

On the contrary, many players reported much better app behavior after the recent update. The update was only changing some backend parts for the future bigger update where we plan to issue some bug fixes and other changes.

Please open the support ticket and provide all details possible on your device, recent app update and your experience. Thank you.

Quote from VolvoSAS

Please reupload the image on Imgur: The magic of the Internet or similar webpage.

Dear Players,

We apologize for the Sunday outage on PT 02.
The RTS servers run into an error that caused the game world to stop working. Our tech team is already investigating the error and working on a patch ( We will keep you updated on the ETA).
We have added all players the following compensation:

24 hours Plus Account

4 lottery tickets

50 Gold

Your Rail Nation Team.

Quote from VolvoSAS

Your post does not contain a picture. Please reupload it before the countdown runs out.

Quote from Mihai

Hello Nicola.

Like I've promised after reading your reply, I have waited for your revision (or clarification since the rule hasn't literally changed) of the 3.5. section from the Game Rules before further commenting. But before I start I really hope we are allowed to discuss the game rules and not get straight up warned, or worse straight up get banned like I have been on Discord. If we are not allowed please proceed and ban me straight away on the Forum as well since the trains will stop for me here if this will be the case.

The problem with this 3.5. and (in corroboration with) 4.1. was this particular phrasing: "disruption of the game play experience", which despite it being a very subjective expression, like I've said in numerous times, it stands true when the actions of 3-5 individuals go against those of over 150. That is by definition DISRUPTIVE. That being said the confusion was created in the first place by not fully explaining how should these game rules be interpreted and what acts as disruptive in the eyes of Rail Nation staff, a thing you've only done now (officially) and not through support tickets or Discord/Forum replies (which are lost in history).

Now, what Rail Nation staff understands as being disruptive is very limited (and I don't meant it in a condencending way) but literally limited meaning that a disruption of gameplay can (and should) cover end game sabotage, at least this is my opinion; alas, we work with what we are given. So by disruptive Rail Nation mostly considers exploits and/or impersonating other players or associations. The part regarding exploits is the easiest to dysmantle since it's already covered by the 2.6. and 4.1. sections of the Game Rules, so adding it here is redundant and meant to throw dust in our eyes.

Regarding the second part which refers to impersonating another player or association is something I don't understand since the game only allows unique avatar names and unique association names. I can agree with not being permitted to impersonate a Rail Nation staff member, that player should be straight away banned, but a simple player? Well if memory serves right there recently has been a case involving a rather controversial player doing this thing and him getting sanctioned for something that wasn't literally in the Game Rules. This isn't me saying he should have walked free, no, what he's done wasn't ethical and borderline sanctionable and I am glad that this is something against the rules, but it wasn't in the game rules to begin with. Now it is so let's move on.

So in the eyes of Rail Nation' staff, it is disruptive to impersonate another association but to what end? To make them do silly mistakes with association friendly? To fool them into thinking they have majority over an industry? To share strategies with the wrong player in a private message? I agree, it's disruptive. But how can this be disruptive but sabotaging the end game NOT? It's... beyond my understanding.

But let's move on to the last part, how should the end game be played, which is my main topic. All you've said regarding it is that there can be only the following types of players:

- those that aim for prestige;

- those that want to go solo;

- those that are unexperienced;

- those that do not understand collaboration.

That's all nice and well, every type of player from the above taxonomy can be educated, like you've pointed out towards the end of the announcement, but what about the type of player who just wants to sabotage the end game. It has no desire for prestige, doesn't care if he's solo or in an association, he is clearly experienced and knows what he's doing and he understands the importance of collaboration but he has a different agenda. What about this type of player?

The above type of player is the quintessential issue of my post and one of the many reasons (if not the main) players get upset during the end game and somehow you've missed this exact one. Is it coincidence or you are intentionally avoiding this type of player? If it's coincidence, then by all means please explain why and how you are dealing with this type of player. If it's intentional, please explain the reasoning since I can think of only one and I really want to keep my reply decent and unbiased.

Thank you,

Mihai

Display More

Dear Mihai,

We would like to explain it once more if the communication in the announcement was not clear.
We are not overlooking saboteurs, if there will be sufficient evidence of deliberate Sabotage from a player towards another player or group it will be sanctioned.

In the statement, we have also explained, that playing the game in several ways which can make the game more challenging for another group of players is NOT sabotage until it has use of exploits or clear evidence of deliberate harm to the other group.

We will also look into making arrangements to have the definition from our statement added to the rules and your feedback quite rightly identifies that this could be forgotten otherwise.

Dear Player,

The server is accessible again.

We apologise for the down time.

Your Rail Nation Team

Quote from SixPT ™

I have to laugh with this discussion...

When do you realise RN is not worried with bots playing videos or anything else?

I would like to see the same discussion about multi accounts, shared passwords and other things that are a virus in the game and the really cheaters... but that will never happen as long as they pay... and they pay hard!!!

Look at my challenge in a post before... nobody answer there... that says all...

No further opinions to share here...

You are sidetracking the conversation. If you wish to discuss multi accounts, you do it with game support.
We do not discuss this topic on forum or discord.

Hello Rmtcp,

I made our tech team aware and they will look at the issue ASAP.

Updated information can be found here: PT 02 not accessible 16.5.

Dear Players,

I have raised an emergency ticket to our Technical Team who will investigate the issues as soon as possible. We will keep you informed about the situation.

We apologise for the inconvenience.

Your Rail Nation Team.

Quote from Kelot

Evil Negan

Most likely, your moderator has a buddy in the association you write about and therefore reacts this way.

We had similar examples with us, including canceling the auction after a few hours and "recognizing" the winning game in which the supporters' friends of that time were playing.

We also had venomous players who directly stated that they are playing on some foreign server raze with the current supporter and no one will do anything to him ...

I thought that only with us such miracles ...

You can boldly write that any assotiation does this or that, because it is only a description of the fact.

It doesn't violate any GDPR or anything else in any way, and it certainly isn't a harassment.

It is different if you list things that did not happen.

And do not worry, such supporters do not warm up places in the support for a long time.

They spoil the image of the company and the game and quickly end up in the dustbin of the history of the game.

Display More

We take any actions even if by support or CM team which are inappropriate seriously, therefore please raise the complaint via the email above and attach all proofs you have.

In case you don´t wish to raise a complaint and you have no proof, please refrain from stating such things about other players or RN staff on public forums / discord / world chats.

Quote from jvoodoochild

Your comments read pretty sarcastic. I suspect that is the issue in this situation.

BTW ‘Nine Inch Rails’ on Broadway are a fine group of haulers.

Let us see if someone takes action on my comment

Depends on the situation.
If the OP has been harassing the association by constantly talking about them, memeing about them etc. it can be considered over the line, and support could act on that.
Your statement is without context just a random statement which can be positive or negative.

Everything needs context. We won´t discuss the specific contexts for cases handled by the support team publicly.

If a player thinks he was unjustly warned or sanctioned, he can raise a protest via email at: complaints@traviangames.com

Sincerely,
nEwW

Dear player,

Recently there has been some discussion among players around the Community Support Team's use of rule 3.5.

After reviewing all the comments and concerns, it has become evident that there is a misunderstanding on two specific topics: 1) what constitutes "disruptive" player conduct in the game, and 2) how should the endgame be played.

Because of the confusion around these two topics, we would like to provide you with some information to help clarify the situation.

What is rule 3.5, and what is its purpose?

"3.5. The Rail Nation team reserves the right to protect the healthy and fair state of gameplay for its players at all times, especially in situations where the evaluation and investigation of the potential harmful situation or action strongly indicates that harm is being incurred against gameplay and/or one or more players in the game. In such situations, the Rail Nation team has the full right to take necessary actions even if the specific situation as such is not covered in the current game rules."

The purpose of this rule is to cover extremely rare instances where our current ruleset doesn't provide the coverage needed to handle the situation. This can be any number of scenarios, including, but not limited to, penalising a known threat to the game or taking action to protect an individual in immediate danger or harm. It is essentially a "safety net" rule to be implemented when all else fails, and it's deemed that action is required, either by the company or the Community Support Team.

It is imperative to note that this rule is currently rarely used, and when it is, it only occurs after an extensive investigation and discussion internally. Furthermore, it is never implemented unless there is evidence to support the relevant action. Without any evidence, it is never considered.

Who is responsible for this rule?

We realise that it is not very clear to the community that we have a team dedicated to ensuring all player reports are investigated and that the rules are enforced whenever needed. The Customer Support Team receives your report tickets regarding in-game player conduct, and it is their responsibility to act based on the evidence and investigations of every case.

We also have another team dedicated to handling multi-account violations only, the RET Team. This team is separate from the Community Management and Customer Support team, although they do support each other if there are any questions or uncertainty on community issues.

Both of these teams can enforce rule 3.5 if required but only when there is sufficient evidence to do so.

What is considered "disruptive" player conduct in the game, and when should rule 3.5 be applied?

As mentioned above, rule 3.5 is only used under extremely rare circumstances when our other rules do not already provide coverage and only if there's evidence that supports action.

That being said, if a situation occurs where there is evidence that indicates a player or group of players is exploiting the game to cause harm to a player, create unfair gameplay or damage the game world's gameplay, this rule could be enforced – but only if the reports can provide evidence or the investigation uncovers evidence of exploit abuse.

One thing must be made clear on this topic. The definition of "exploit abuse" includes, but is not limited to, intentionally impersonating another player, intentionally impersonating an association, as well as future yet to be determined exploits, etc. This DOES NOT include the various ways players can choose to play the game or favouring collaborative play, regardless of how much more challenging it might make your gameplay experience. To give this explanation context, see the information below on "How should the end game be played".

In the instances where exploits are abused, and there is evidence of this, we look internally into ways to limit the impact or remove it altogether while still retaining the flexibility and freedom to play the game in various playstyles, without forcing players to play in one specific way. As you can imagine, this takes time and needs testing. Please bear with us as we work on trying to find the right balance. We also ensure that all our potential fixes and changes are tested on the "Player Testing Realms" (PTR servers), so if you want to get involved and give your feedback, please consider joining the PTR servers here: Free browser-based online strategy game - Rail Nation

How should the end game be played?

The answer to this is quite simple. There is no one specific way the end game SHOULD be played. The endgame preferences on playstyle will vary depending on the server, the group of people you play with, your length of time playing and overall knowledge of the game. But ultimately, the core nature of Rail Nation is to allow players to play the endgame how they prefer and in a way that is enjoyable/understandable to them.

Some players have expressed frustration towards other players who choose to play independently of a city where the majority is collaborating; they explain that the practice makes it challenging and is detrimental to the majority of the players in the city. That is understandable, but it is indeed a legitimate mechanic of Rail Nation as an economy management game. Not all players will work with you; they might not fully understand the benefit of it. They might be working towards becoming the highest prestige earner, or they may simply prefer solo play.

Another aspect that contributes to this endgame conflict is the ever-increasing number of new, inexperienced players who have started playing Rail Nation since the COVID-19 restrictions have increased the time they have available to play. It is apparent that for many players, information on the many available playstyles, tactics, strategies and benefits isn't very clear to players. We are happy to announce we have plans to fix this, as it's essential to us that players have access to game and community knowledge to improve their game experience.

Educating Players: Launch of the Official Rail Nation Wiki

Over the next few weeks, we'll start a series of media sharing platforms to distribute Rail Nation game knowledge to the community as quickly and efficiently as possible. This will involve launching Rail Nation streams to share new and upcoming game details, tutorial-style videos on the Rail Nation YouTube channel as well as the launch of the official Rail Nation wiki for the community to utilise when clarifying something in-game. Details regarding the planned streams and YouTube content will be announced soon, but for now, we'd like to give you some more information about our plans for the Rail Nation wiki.

We are aware of some extremely knowledgeable and experienced community members who often take extra steps to support and mentor new players. We want to give these community members some extra support and access to the Rail Nation team, to work collaboratively towards documenting their knowledge and experiences in a wiki that will benefit the whole community.

The Rail Nation wiki will be publicly available for the entire community to contribute towards; however, we will appoint key community members to take the lead, sync with the Rail Nation team to clarify information and ultimately regulate the wiki's content alongside ourselves.

With that in mind, we would like to call for any community members with wiki (specifically fandom) experience, who would like to help us build and maintain a Rail Nation wiki for the community

If you are interested and want to get involved, please make yourselves known to the Community Management Team.

Once again, we would like to take the opportunity to thank you all for your ongoing support, patience and valued feedback. With your continued involvement, our goal is to nurture community-driven knowledge sharing as just one of the many planned improvements for the Rail Nation community experience.

Yours sincerely,

The Rail Nation Community Team

Hello dear players

We are happy to announce the restart date and time for :

PT-1 Caldeira a vapor 20.05.2021 12:00 UTC

COM-101 Rocky Mountains 21.05.2021 12:00 UTC

Best regards,

Your Rail Nation Team

Dear players,

The announced payment system maintenance has been postponed to Friday, May 14th in the time between 1:00 - 3:00 UTC.

Please be informed that the maintenance time might be longer than expected.

Your Rail Nation Team

Dear players,

Our technical team will perform maintenance on the ingame payment systems on all our gameworlds on 12.5. (Wednesday ) 1:00 - 3:00 UTC.
Please be informed that the maintenance time might be longer than expected.

EDIT: The gameworlds will be accessible, only the in game shop will be non-functional at the time. Our apologies for the confusion.

Your Rail Nation Team

Quote from jvoodoochild

Actually this is the main way that Travian makes money from ads.

The silly thing about the Pollux update is Travian will likely lose money because Ad Warriors like me have less random discount lottos to purchase. If someone new is watching vids for an upgrade, it’s not likely that they will suddenly start purchasing the discounted lottos that have always been there in droves for them before.

We have already discussed that there are several reasons.
You are partially correct, that the video function was not generating tons of revenue.
As we explained before, 1 user watching hundreds of videos is not generating revenue as several hundred users watching few videos.
Video amount / user < Ammount of users / video

We tried to add additional value to the video system with the addition of Polux, which could motivate most of the players to watch the videos.
You have already expressed your thoughts on the video limit ( 56 ) on classic worlds and after our survey results, we will raise it to 80 ( planned this month ).

There are a lot of reasons why the change was done, yes, not everyone might like it, but the statistics are clear.

Dear players.

Our Tech team has made changes to loadbalancers in our continued work to improve the login system stability and prevent mass logouts due to the reasons described in our Tech issues announcement.

This might have caused longer logins and white screens for some users.

We would like to ask the players with these problems to delete their DNS cache.

How to delete your DNS Cache

1. For PC you can use this guide: How to Flush DNS Cache in Microsoft Windows, Linux, and Mac OS

For Mobile´s just restart your device.

2. do the DNS flush on the router (by restarting it)

In case you still experience these issues after you have done these steps, please raise a support ticket.

Your Rail Nation Team

Quote from ciaglewisi

I have the same ...

Then please raise a support ticket via the contact support option.
Our support agents will investigate and give your your gold / prestige which is missing.