: I don't think Yuki misunderstoods you. As far as I understood her she is so disappointed that no actions are taken by your support. To make it clear and that no misunderstandings between myself and you Salix comes up: "No action" means beside a reply message "Thank you for your report.... we'll back to you soon." (copied from email to me received 15.06.2019 um 19:40 Uhr). Since that time I did not get a single additional reply. This is more than a week now. And I suppose my team mates from japanese server do made the same experience. So what are you talking about???? If necessary or misunderstood I can paste and copy all your emails to my account regarding my reports for fake players with time and date to this forum to show that I am serious and to show everyone your response time.
Me I already made the decision to leave the japanese server after the final game and I understand very well, if many other players will follow me!!!