Our tech specialists do read the bug section every now and then, but this forum folder does not substitute game support in any way.
It is always best to contact game support when you find a bug. And for many good reasons, for example
- Support has contacts, tools and practices that help the issues be handled faster
- A report by one player can be compared against other reports from all domains
- Support is dedicated in solving issues or transferring those to the right people
- Account related issues are easier to solve as support sees more technical details
The forum crew does not have access to the same tools and information unfortunately. Some do, but not all - and oftentimes it is still best to report technical issues to game support.
Oh thats a pity actually.. right after the introduction of HTML5, using the forum to report bugs was actually a very nice way to do that. There was no middleman anymore and by interacting with the people that classified the bugs you could really make sure that they were being able to reproduce the error and clearify if needed.. this is something that I dont have when I use the supportbutton ingame.. very often its just: "we reported the error" and after that no feedback (somehow it seems important that all tickets get closed asap).. so often I'm not even sure if the bug is reported correctly, whether devs knew about it already and if they could reproduce the error.
By using so many middleman (for example I report often in Dutch support, so translation etc..) the risk of a bugreport being lost or wrongly communicated is quite large imho; thats a waste of the energy we, as players, put into the report.
I'd like to add that being able to interact as close as possible to devs makes it easier to trust that people are actually working on it.
Well, in anyway having a bugreport topic in the forum when we are supposed to use the supportbutton might have become irrelevant?