That’s a major part of why people are frustrated with the game. We get tired of reading and hearing about investigations of issues. Maybe the better thing to do that would be to actually fix the problem.
Stop putting band-aids on the issues and actually fix the problems. Best example would be the fact that chat doesn’t work in the game. This has been an issue in the game for nearly 8 years. Nothing’s been done about it yet.
Standard answer we get from support and the mods when we report issues is it’s a known bug. We just don’t know when it will be fixed.
If you know about the bug why hasn’t been fixed ? That my friends is the 100 million dollar question.