Just to be sure I got your feedback right:
When you pick a game world, you are able to choose a native language of that server or English
Example: I pick, IT01 Caldaia and choose English. I do not understand or speak Italian.
When an issue comes up or you have questions for support in English, the answer can come in 3 different forms:
1: Answer is in Italian. 2: Answer is in perfectly understandable English. 3: Answer has gone through Google translate
What you want is for the answer to be in understandable English and not Google translated gibberish. Two ways to achieve this:
1: Write in your message that you do not speak Italian*, even if you play on Italian domain.
2: Send feedback to email@example.com* (* =domain where you play) and forward the answer you got in Google gibberish, with your request to get an answer in English.
Feedback to admin will make sure that future answers will not be Google translated gibberish (answers should always be clear)
One sentence where you tell you do not speak the domain language will make sure you get an answer in English.
My friend sent a letter to the support at the japanese server.
A very polite letter both written in native German and native English (he is 62 years old, German, was raised until college age in the United States then moved back to Germany, so he speaks both languages fluently at a native level.)
The answer he got from the staff at the Japanese server was
` i cannot understand your language. Write English please`
At his second attempt, he wrote in English ONLY, and in a very simple language (maybe a first grader would fully understand?) , not the highly polite tone he used in his first letter.
The reply he got from the same staff person had absolutely nothing to do with the letter contents. Just like the example i gave you before ( question - do you sell apples here? .... answer - today is a holiday and the store is closed)
He tried a third time, with the very same result.
He fowarded me the emails.
Would you please kindly provide me a customer support email that he can write to, concerning an issue at the japanese server that a person with a high/native level will be able to REALLY provide support, and not send gibberish replies?
FYI he plays at the japanese server and HAS set the language to English since the beginning.
Thank you Samisu.