Salix often could not answer quickly, cause he had so many internal tasks to do. So the question is: on your position between customers and company ... where are you looking at most of your time?
I wont steal the other questions from Nikki, but this one:
Nikki won't be in the same situation as me. For a long time, I was essentially doing two jobs at the same time, which greatly limited my available time. Nikki will not be in that situation.
But it's also important to say that the job as CCM is a strategic job, not on operational one, so, at least in theory, a CCM should act through the CMs instead of doing everything herself (which wouldn't be possible anyway).
So don't expect Nikki to be there all the time, she still has a lot of strategic tasks to take care of. But, like I said: She will most definitely have more time available than I did and I'm already really excited about her plans.