Posts by Salix

Good Morning,

I just checked the admin panel of the blog and even there I can't see your comment. I can, for example, see deleted comments there, but your comment is not among them, so I can at least say that it was not deleted. But apparently our content management system treated your comment as a duplicate and prevented it from being posted. Usually this is an important part of the spam filter we use for the blog. I don't know however why it prevented your post in this case, given that you did not have the same post before, so it wasn't a duplicate.

Sorry for the inconvenience and please let us know if this happens again or even frequently.
And, of course, thank you for your very nice comment!

The first one will start this afternoon.

Ah, sorry, seems there was a localisation error in the english version and the words "of February" were missing; in all other ones it was correct.
I fixed all english versions of the blog. Let me know if you notice any other problems.

Good Morning,

I have good news for you. As written in the blog post, the bonus code will valid until the 29th of February (!), so every active player should be able to redeem it, regardless of the server.

The problem is solved

Dear players,

we are having technical difficulties on DE1, CZ101 & FR101 right now. Our technicians are already working on a solution.

Sorry for the inconvenience and thank you for your understanding.

Your Rail Nation team

This is the first (documented) time that this has actually happened. We will prevent this from happening again in one of our future updates (probably together with the HTML5 switch), which will effectively remove that limit (most likely also for invests).
We had a look at this yesterday and it actually happened a few times on this years Masters Final, so, to answer Terres question, yes, this is true (although I have not checked for this particular case).

Klabbauter wrote:

OK, that's the executive summary.

Now the long version, please.

Adam is...well, Adam Peters.

One year after registering, you receive an anniversary mail with some bonuses (unless you chose not to receive emails, of course). I assume that's what he's talking about.

Iron Panther Glad that you like it and I hope you'll stay with our community for many more years

Slight hickup. Clash is back now after taking an unexpected break for 1 hour. Thanks for reporting!

Fun fact: The Masters 2 servers are way more "sticky" than all the other servers. The ratio between active players and registered players is higher than on all other normal servers.

So I wouldn't say people don't bother.

hilti2 wrote:

You can only try the support. Or wait until Rail Nation weeds out the cheaters like last time when clash was active. Back then RN set a huge amount of accs to zero points.

^This.
We will do the same again this time. As it's specified in the rules: Any attempt to win with anything but skill can lead to disqualification from the tournament at the end.
I really recommend not to try to cheat the system...it's not a good idea and it might turn out to be a lot of wasted time and effort at the end.

Rype wrote:

But still i would like very much to ask a few question to RN about the way to treat accidents like this - all modern company got a SoP (standard operationel procedure) for things like this

That's a fair point and we do in fact have specific guidelines for compensation. However, what we don't have (yet) is a guideline how to act on problems on such a scale that are not caused by us. This was the case here and made the entire process incredibly complicated and frustrating for everyone involved.

Rype wrote:

Can we complain about the decision and to who ?

To me. Preferably via PM. I usually don't have the time to post much on the forum, so PMs are the best way to reach me reliably and guarantee that I will see it, which is not the case in every forum discussion. Might take me some time to answer though, sorry about that.

Players were eligable if they...

• ...are "mobile only" players
• ...played on a server that had it's endgame during the time of the major problems
• ...were not able to log in at all during the time of the problems

Player who are eligable for compensation already received it last week and also received the mail, unless they unsubscribed from emails, in which case they might have gotten the compensation without noticing it. The gold (if you received it) can be downloaded on any server of the same domain in by using the function in the option menu.

Hi Grim Reaper!

I actually have very good news for you, because none of your worries are necessary. The reason why we recommend Chrome, is that Chrome is the best Browser for HTML5. Why does that matter? Because DE05 is already running on HTML5.

We are right in the middle of switching all servers to HTML5 and will get rid of Flash entirely way before December 2020. We are getting rid of it right now
It's worth mentioning that not just Chrome will get rid of Flash, but everyone. Flash will officially not be supported anymore in 2020 anywhere. That's why we switch to HTML5, like many other games do, did or will do.

So, to answer your questions:

1) Because it's, on average, the best browser for HTML5 right now.
2) Already done. Absolutely nothing about the game itself changes, it's merely a translation of the game from Flash to HTML5. Since you apparently already played on HTML5 without even noticing, that should answer your question if anything changes

This is fully automatic. It actually already happened on a few servers. Usually you won't even notice the difference (except that you don't have to click to allow Flash anymore).
There is absolutely nothing you have to do or install...with one small exception: In case you are using Edge or Internet Explorer, we recommend you switch to another browser to avoid performance problems. Pretty much every other browser will do the job. Our recommendation is Chrome, but everything else is fine too.

Which other workers are incorrect and in what way?

Hi.

The change is actually intended. What's not intended is that some texts still mention the old 40%. This will be fixed in a future update.

We are sorry for the confusion, of course this should not have happened.

Hello there!

What follows is my personal opinon:

This is a super interesting topic and I would like to share my thoughts on it. At the beginning you mention that violating the netiquette is bannable behavior because it disrupts a friendly environment while disruptive gameplay that has the same effect is not punished in any way. So why is that?

The key difference is intention here. If you insult someone, the clear intention is to...well....insult that person. You try to hurt, attack, ridicule or annoy that person and there is no other real purpose. Stuff like stealing majorities however...that actually has a purpose in the context of gameplay. It's a strategy that can help to fulfill the game goals.

You can compare it to professionel boxing, for example. Boxing, like most other sports, is all about sportsmanship and respect for your opponent. Hitting someone in the face is usually not considered a sign of respect. In boxing however it's completely okay, despite the fact that it's not a "nice" thing to do...because it's a valid method to win in this sport.

It's the same in Rail Nation. Yes, stealing majorities is not nice and if you want to make friends, that's probably the wrong way to go. But it's a strategy for success, similar to hitting someone in the face in boxing. It's is not necessarily done out of evil intent.

And that's the key difference between insults and aggressive gameplay. Insults always have an evil intent (except of course jokingly insulting among friends), but not aggressive gameplay...at least not necessarily.

Of course it's also possible that a player is using aggressive gameplay with the clear intention to be a jerk. That is basically trolling. The difficulty about punishing that is that you have to be sure. Did this player use aggressive gameplay because of strategic goals or maybe lack of knowledge/skill? Or did he do it just to be a jerk?
Unless you are 100% sure it's the latter and you have proof for it (for example if the player explicitly explained why he is doing it), you can't really punish it, because it's not okay to punish players for simply playing the game as it's intended to be played.

And it almost all cases, it's impossible for our supporters to be sure. That's why you usually get the "It's a feature of the game" answer. Because it is a feature of the game and it is intended to be used. It's a normal part of the game to do this for strategic purposes and it's also part of the game to adapt your strategy to other players using aggressive gameplay.