Posts by Salix

    yeah sorry, can't do shit for you

    Yeah, but I rather be honest about this instead of sugarcoating it. This is the situation we have to deal with and within which we need to look for a solution (if there is one).

    I absolutely understand the problem and the frustration with it and I agree that finding a solution for it would be amazing.

    Your point about churns is valid, but those churns don't know how to invest, even less how to all invest in a new industry specifically and with the same amount of money

    Yeah, and this is one of the main problems: A new player looks pretty much the same as a troll, concerning play style.

    Getting rid of the "catch up package" would certainly help to stop disruptive players (or at least increase the effort they have to put into it), but, similar to 2FA, this comes with big costs. This would basically mean that players can't (or won't) join a server anymore once it has run a few days. For user acquisition/reactivation, this would be a catastrophe.

    But then, rock solid proof can only be provided by support, that can see patterns in login times, login IPs, etc.

    Even for the support this is difficult, because families show pretty much the same pattern as multis do. So it wouldn't be really proof, but rather an educated guess...which is not good enough.

    n the German section, employees sometimes tell, they got tools to 100% prove multi accounting

    Not sure what you are referting to, but I think it depends on what you mean. Sometimes we are 100% sure. If that is what you mean, then yes, this is actually true. If you mean that we can identify 100% of all multis, that's not true and I would be worried if any employee said this.

    - revolution: Delete the multi account rule(s) from the TOC and game rules. This way the good players can fight back, and RN saves a lot of time, effords and manpower on working about the complaints, detecting, proving and banning.

    To be honest I never thought about this option. What negative and positive outcomes would you expect?

    Be present. Play together with us.

    We do. That's not a solution. Not having empathy with the players problems is not the problem here.

    From my own experience I can tell, if developers play their game daily, more than 50% (almost 80%) of the bugs will be detected and fixed without that big organisational effort

    Good thing that we do that then ;)

    Think about the login procedure

    I don't think that's the problem. For example on mobile, as a first time player, there is no login at all. It doesn't get much more streamlined than that. I agree that there are is some...clunkyness in the login, partly because of bugs, partly because it's a browser game. But I don't agree that streamlining this will allow us to implement 2FA without suffering the drastic consequences this would have on registrations.
    If we would be a pure mobile game, then yes. You could give people an instant account (no login/registration at all) and if they want access to certain features, they quickly need to add....idk...their email, their phone number, something like that. But for a browser game it's not that easy.

    Personally, I think that the most effective approach would be via gameplay/game design. Disruptive gameplay behavior should not be easy or not be effective or not be attractive. But, to be perfectly honest, I have no idea how such a solution (that shouldn't also hit genuine new players) would actually look like. Maybe one of you has an idea.

    Good Morning,

    this topic was already discussed in another domain a while ago and there are some things you need to consider.

    a) You need to differentiate between "Fake players" and churning players. "Churn" basically means that players stop playing. And, as you might know, we, like all other games, try to attract new players. Because of that, we have a steady flow of new players and many of them churn. How many of them churn depends on where they are coming from (i.e. which kind of advertisment/user acquisition method brought them here), but in general you can say that the majority of players does not continue to play for long. Not just in Rail Nation, but in general in free games. Especially for mobile games it's very common that player just install a game, test it for a few minutes or hours and then never come back.This is where the vast majority of those low-level almost-inactive accounts are coming from. They are not multis, they are not bots, they are not fake accounts. They are churned players who tested the game for a short while and then left.

    I'm not saying that fake accounts (as in secondary account/smurf/twink/multi) don't exist. I am sure they do. But most of these almost inactive accounts are not those "fake accounts".

    b) About the "It's all about numbers" argument: While that is obviously true in a way and we as a company obviously need to care about revenue, this is in no way related to those accounts. We do not profit from churning players, we, exactly as you, want players to stick around and play normally and for a long time.

    c) About doing something against actual fake accounts: Sadly this is easier said than done. Because in order to do that, we need proof. Not just evidence, but rock solid proof. We need to KNOW that an account was created solely for malicious intent and that it's breaking our rules. Assuming or being very sure is not enough. We need to know. Otherwise we have no legal ground to stand on and, even worse, we would also hit innocent players, which is completely inacceptable. That's why doing something against it is not easy.

    d) About Two Factor Authentication: While 2FA is probably the gold (ar at least silver) standard in terms of account security, there is a huge downside to it: Most people don't want to do it. You will find very few free games that use mandatory 2FA, because this simply stops players from registering at all. When people just want to test a game quickly, the last thing they want to do is to provide their phone number or anything like that. So instead of doing that, they just leave again. It would essentially mean that we wouldn't just prevent fake accounts, we would mostly prevent new accounts in general. It probably sounds a bit overly dramatic to say it like this, but: This would mean a quite quick end for Rail Nation.

    All that being said:
    If you encounter actual "fake players" (although I would prefer to call them "trolls" or "disruptive players"), accounts that are specifically created by other players on the same gameworld to disrupt gameplay, and you have proof for that: Please write a support ticket, including the proof. And yes, I am aware that getting proof for this is not easy, but I hope you understand that we can not take action against players without actual proof that they violated the rules.

    So we've got another 6 months of the movies not working, is that it?

    Nope. Like I said, we won't need those 6 months. There is no specific ETA yet, but definitely not 6 months. Until then, the best way to deal with the problem is if you report those videos here in the forum. We need the little number that is displayed on the top left, the browser you are using and we need to know which device (i.e. computer or mobile).

    The process around this is that we forward those videos to the right people in the company and they check how many players are affected and if it's many, they either remove the video or they talk to our partners in those cases where that makes more sense.

    As a very active video watchter, trust me, I know how annoying this is. I'm really looking forward to HTML5, which will make things a lot easier.

    6 months and we won't need that long. And in the context of stopping to use Flash because it's deactivated, "a few years" is a bit of an overstatement, given that the announcement about happened less than 2 years ago. We, like most others, started working on alternatives right after that, so it's not correct to say we didn't address it. We did. We are just not finished yet, exacly like many other more complex browser games.

    PS: No need to get your lips all bloody. Constructive criticism is always welcome.

    Upgrade and getting RID of Adobe Flash would be a good start

    Luckily that's precisely what we are doing. You might have noticed that there wasn't a bigger update for a while. That's because all our resources are focused on getting the switch to HTML5 done as quickly as possible. Right now there is not much we can do about unreliable videos except removing them whenever we find them. This sadly won't change until we make the switch to HTML5.
    Afterwards there might still be occasional videos that do not work for some users or browsers, but the problem should be significantly reduced and there should also be a bigger variety of videos.

    sniffa, you are aware that in most companies this is a paid job like any other, yes?

    As someone who was a volunteer in another gaming company for 7 years, worked with volunteers in yet another gaming company, worked as a volunteer in a refugee camp and (indirectly) works with volunteers here, I can assure you that this is not accurate.

    Using volunteers to do this kind of work is perfectly normal and is an industry standard. There are gaming companies with up to 10.000 volunteers and pretty much every gaming company has them. And not just gaming companies. Even Google has a small army of volunteers, Discord has them, Twitch has them, Reddit is basically run completely by volunteers etc etc.

    Moderators are basically never paid and there are very few companies that could afford to pay them (at least in the gaming industry).

    And there is really no need to be shocked about this. I was a volunteer myself, I invested easily more than 10.000 hours in my volunteer activities and I wasn't paid a single €. And I regret nothing, every minute of it was worth it and it changed my life for the better. Volunteers are not forced to work, they are people who WANT to do this kind of work, because they enjoy helping others, because they care about others, because they have fun doing it, because they are passionate about the things they are doing.
    I learned so much as a volunteer, I found so many friends, I got contacts in the gaming industry, I developed profesionally and personally and it was incredibly fun and satisfying. No job or unversity or training could have done the same for me. And I loved it. And I still do. Despite working in a regular job now I'm also still volunteering and I probably won't ever stop.

    And there are thousands of stories like mine.
    My point here is: Volunteers don't work for "nothing", they work because they want to and they get rewarded for it with joy, the satisfaction of helping other people, friendship, meaning, experience, knowledge and more. And they can always stop. No one is forced to work.

    i have seen clear favoritism by these `awesome` (that is laughable) support staff who are in the server, always ignoring who they do not favorite, and immediately attending whatever wish by certain players, no matter how absurd it is.

    If you have any specific complaints and are able to back them up, please contact your regional Community Manager or Loeki (our Senior Community Manager). If they can't help you, they'll forward it to me. If there are volunteers who behave incorrectly, that is something that needs to be addressed. But it should be addressed properly (i.e. with the person that misbehaved) and not by badmouthing all those fantastic players who invest their free time just for the joy of helping others. They don't deserve that.

    Associations are actually another big topic we are brainstorming right now and there was a lucky coincidence with this topic coming up internally at the same time when a German player opened a whole series of threads about various ideas for associations that look quite promising.
    I can not say if and when we are going to work on associations, but it's definitely a very interesting area for at least a brainstorming.

    However I would suggest to discuss associations in a separate thread and keep this thread about the orginal idea: Randomly(?) changing train stats.

    First of all: None of this will be applied, for now. This is just a brainstorming, we are just discussing ideas. It is not at all set in stone that we are doing any of this.

    But yes, at least my personal idea would be to have specific servers for this kind of changes.

    If yes, then I shut up, as suggested by the person above.

    Who what are you referring to? I don't see anyone telling you to shut up, neither directly nor indirectly.
    You represent an important player group in this discussions: The players who do not want any changes (at least not these changes).

    Please do the migration to HTML5 first, then plan these new ideas to be on the schedule.

    Luckily those two things are entirely independent. But even with that being the case, random stat changes would be something we could to a bit further in the future, not right now. So either way, those two things will not impede each other.

    To add to the things Samisu already said:
    My personal idea about this suggestion right now is to let the stats fluctuate around the values we have right now. So the trains would still be similar to how they are right now, with random fluctuations (of maybe 0-20%) around their original values.
    And I would neither roll it out on all servers nor create an entirely new scenario for all regions, but instead just use individual international (temporary?) servers for this.
    And I also thought about making the "random" factor a bit fun. We could have polls about how strong the random fluctuations should be, we could let our office dogs deicde the values somehow, we could let the players select one era that is protected from changes etc.

    What do you think?

    he server JP01 was running, all players affected and I did not receive any presents....


    The compensation is awarded region by region by the persons responsible for that region. So it doesn't necessarily happen at the same time in every region. Especially in those regions that are very small (JP being one of them) it can take a bit longer. But we'll make sure it's done in all affected regions, don't worry about that.

    Argh wrong domains, my regular domains are the opposite: NL, M1 and ES, which means I can't transfer my leftover gold and +account to my favourite domains when OJ is finished

    Actually you can!

    Given that Rail Nation - Origin Journey is a temporary event, we wanted to make sure to make gold transfer to other servers as convenient as possible.

    If you should decide to quit OJ while it's running and delete your avatar, you can transfer your gold/plus account like this:
    RU --> RU

    DE --> DE
    COM/EE (Eastern Europe) --> COM

    If you play until the end, your leftovers will be automatically uploaded and can be accessed like this:

    DE --> DE
    RU --> RU
    COM/EE --> Everywhere

    The new map will launch in May on different servers at different times. The exact details will be shared in time.
    Most of the news will be posted on our facebook page, but of course they will eventually end up in the forums and there will also be a blog about the new map.

    While I commend you for your sense of fair play, it's not altogether accurate to call these players "malicious". Some may be of course, theres always some but I have found the majority of players who do this, arent even paying attention, they are in it more for the competition itself than the prize as there are round and career achievements for number of comps won as well as just completed.

    I just want to add to this:
    This is something people often underestimate. We (humans) have a strong tendency to overestimate hostile intentions in the behavior of others. Just because some behavior is harmful or might be interpreted that way, this doesn't mean it was intended that way. We just tend to think that way. This effect is so common in human behavior, that this is even a well researched effect in psychology, the so-called "hostile attribution bias", which describes our general tendency to interpret behavior as hostile, even it's just neutral or even positive.

    In other words: Don't trust your instinct when judging other peoples potentially hostile behavior. It's usually not actually hostile, we just tend to think that way.

    That's also part of the reason why friendly and respectful conversation with other people can prevent so many misunderstandings that might otherwise lead to conflict.

    Communication strategy means that I decide what we communicate, how we communicate it and when we communicate it. For example I write the blog and I am involved in the Social Media posts. I also help out if there are some major problems that require communication.

    And yes, I do work behind the scences and I am in fac the guy who receives your complaints. The community managers in each region collect your feedback, like currently debated important topics or wishes. I receive them all and forward them to the right people and I try to track down some info I can send back to the CMs so they can reply to your wishes.

    I also help prioritizing things we do. For example we receive A LOT of good ideas how to improve the game. And many of those ideas are actually good. But there are limits how much we can do, so we have to select what is most important. I help doing that by doing my best to represent you, the community, and make it clear to the devs what is important to you.

    And I try to prevent things that would be bad for you or, if all the options are bad, help to pick the smallest evil and do my best to be transparent about why we have to do it.

    So, in summary: It's my job to make sure you are heard and listened to and, the other way round, that you are informed in the best possible way.

    Usually I do all this in the background, my role is technically not a very visible one. But well...I love forums and grew up with them, so sometimes I can't resist ;)

    Hey there, I am a Dev in the broadest sense of the word. Although I am not a technical developer, my task (among others) is to develop Community Management and our communication strategy.

    So ask away whatever you wanna know and I'll do my best to answer.