yeah sorry, can't do shit for you
Yeah, but I rather be honest about this instead of sugarcoating it. This is the situation we have to deal with and within which we need to look for a solution (if there is one).
I absolutely understand the problem and the frustration with it and I agree that finding a solution for it would be amazing.
Your point about churns is valid, but those churns don't know how to invest, even less how to all invest in a new industry specifically and with the same amount of money
Yeah, and this is one of the main problems: A new player looks pretty much the same as a troll, concerning play style.
Getting rid of the "catch up package" would certainly help to stop disruptive players (or at least increase the effort they have to put into it), but, similar to 2FA, this comes with big costs. This would basically mean that players can't (or won't) join a server anymore once it has run a few days. For user acquisition/reactivation, this would be a catastrophe.
But then, rock solid proof can only be provided by support, that can see patterns in login times, login IPs, etc.
Even for the support this is difficult, because families show pretty much the same pattern as multis do. So it wouldn't be really proof, but rather an educated guess...which is not good enough.
n the German section, employees sometimes tell, they got tools to 100% prove multi accounting
Not sure what you are referting to, but I think it depends on what you mean. Sometimes we are 100% sure. If that is what you mean, then yes, this is actually true. If you mean that we can identify 100% of all multis, that's not true and I would be worried if any employee said this.
- revolution: Delete the multi account rule(s) from the TOC and game rules. This way the good players can fight back, and RN saves a lot of time, effords and manpower on working about the complaints, detecting, proving and banning.
To be honest I never thought about this option. What negative and positive outcomes would you expect?
Be present. Play together with us.
We do. That's not a solution. Not having empathy with the players problems is not the problem here.
From my own experience I can tell, if developers play their game daily, more than 50% (almost 80%) of the bugs will be detected and fixed without that big organisational effort
Good thing that we do that then
Think about the login procedure
I don't think that's the problem. For example on mobile, as a first time player, there is no login at all. It doesn't get much more streamlined than that. I agree that there are is some...clunkyness in the login, partly because of bugs, partly because it's a browser game. But I don't agree that streamlining this will allow us to implement 2FA without suffering the drastic consequences this would have on registrations.
If we would be a pure mobile game, then yes. You could give people an instant account (no login/registration at all) and if they want access to certain features, they quickly need to add....idk...their email, their phone number, something like that. But for a browser game it's not that easy.
Personally, I think that the most effective approach would be via gameplay/game design. Disruptive gameplay behavior should not be easy or not be effective or not be attractive. But, to be perfectly honest, I have no idea how such a solution (that shouldn't also hit genuine new players) would actually look like. Maybe one of you has an idea.