sniffa, you are aware that in most companies this is a paid job like any other, yes?
As someone who was a volunteer in another gaming company for 7 years, worked with volunteers in yet another gaming company, worked as a volunteer in a refugee camp and (indirectly) works with volunteers here, I can assure you that this is not accurate.
Using volunteers to do this kind of work is perfectly normal and is an industry standard. There are gaming companies with up to 10.000 volunteers and pretty much every gaming company has them. And not just gaming companies. Even Google has a small army of volunteers, Discord has them, Twitch has them, Reddit is basically run completely by volunteers etc etc.
Moderators are basically never paid and there are very few companies that could afford to pay them (at least in the gaming industry).
And there is really no need to be shocked about this. I was a volunteer myself, I invested easily more than 10.000 hours in my volunteer activities and I wasn't paid a single €. And I regret nothing, every minute of it was worth it and it changed my life for the better. Volunteers are not forced to work, they are people who WANT to do this kind of work, because they enjoy helping others, because they care about others, because they have fun doing it, because they are passionate about the things they are doing.
I learned so much as a volunteer, I found so many friends, I got contacts in the gaming industry, I developed profesionally and personally and it was incredibly fun and satisfying. No job or unversity or training could have done the same for me. And I loved it. And I still do. Despite working in a regular job now I'm also still volunteering and I probably won't ever stop.
And there are thousands of stories like mine.
My point here is: Volunteers don't work for "nothing", they work because they want to and they get rewarded for it with joy, the satisfaction of helping other people, friendship, meaning, experience, knowledge and more. And they can always stop. No one is forced to work.
i have seen clear favoritism by these `awesome` (that is laughable) support staff who are in the server, always ignoring who they do not favorite, and immediately attending whatever wish by certain players, no matter how absurd it is.
If you have any specific complaints and are able to back them up, please contact your regional Community Manager or Loeki (our Senior Community Manager). If they can't help you, they'll forward it to me. If there are volunteers who behave incorrectly, that is something that needs to be addressed. But it should be addressed properly (i.e. with the person that misbehaved) and not by badmouthing all those fantastic players who invest their free time just for the joy of helping others. They don't deserve that.