Posts by Dutcher

    Another problem with mainly the app:

    Profiles of many (random) Players and Corps are not shown, not visible in the rankings, can not be selected nor viewed.

    They just appear as blank or question marks. This is particularly aggravating during worker bids, during investing and during comps.

    1. Yes ruling out a bad connection. On Wifi close to the router and all other internet connections (desktop hardwire, PC, Other mobile devices are running fine with no internet connection issues

    2. Agreed the chat needs to be reworked. But also the messaging and forum system. It is these incoming messages that I am talking about, not the chat. For some reason these messages take up a lot of memory and cause the app to freeze and crash.

    3. Ok, getting a little frustrated now, yes you are completely misunderstanding the problem. But I have explained it and got support from many players before in this forum. The ranking lists and more specifically the Industry ranking lists and even more specifically the tab industry investment ranking list (I'm not talking about the normal investment ranking when you open an industry, I'm talking about the complete list of all industry investments you have made!!!): The industries are sorted from highest investments made to lowest investments made. The list opens at the TOP of the list. The list scroll bar does not work as it only scrolls across the 5 top industries. To look further down the list you have to click page down, which will jump to the next 5 industries and if you have 500 industries you can click 100x to get to the bottom of the list if the app does not crash before you get there.


    There is a 'jump to top' button at the bottom left of the list, but the list already opens at the Top, so this button is completely useless. What it should be were it not for the Dev mistake when developed, is a 'Jump to Bottom' of the list button, which would now decrease the amount of clicks from 100 to 1 !!! If by clicking page down 100x you do finally reach the bottom (lucky you!) and then want to go the top again, you can simply just re open the list (which already starts at the top). Do you understand now that the function of that jump to top button is reversed and should be corrected to a jump to bottom button?


    As to the reason why you would want to get to the bottom of this investment list? Seriously, I check this list at least once a day if not every hour, or at least I try to. You get Prestige for investments and you get 0 Prestige for $0 investments! So of course I want to be able to find any industries where my investments have disappeared after level ups, or ones that I have recently connected but not invested in yet. These are the '$0 investments that I want to quickly identify and invest in before the next recalculation hour. It now takes me about 20,000 clicks (yes again, 20 thousand clicks a day to do this every hour, because as I mentioned before, if by the grace of god you are actually able to reach the bottom of the list and if you click on that industry and invest, to be able to invest in the next one you have to go back to the list which then unfortunately resets and starts way back at the top again, so for every industry you have to click 100 times!!! If you have 20 x $0 invested industries, that is 2 thousand clicks and that is just trying this procedure 1x per day, not even every hour. Plus the app crashes often when you reach the 300th industry or so and then you can start all over again. Seriously, are you feeling me now? It is a mindboggling, extremely frustrating, time consuming and quite literally painful procedure (Carpal Tunnel comment).


    Of course, not every player will need to do this, but the prestige players and investors definitely need to quickly be able to reach the bottom of the investment list. And if there is no reason according to you to reach the bottom, then why in the world would you create the list to begin with???


    PS, this is also relevant for the other rankings lists, they all start at the top so the jump to top button is completely useless and should be converted to a jump to bottom button. This would be the overall player ranking list for example, or the other industry ranking tabs like level or growth and all other ranking tabs and lists.


    Please see the screenshot where the 'jump to top' button is circled in red. It is this button that is useless and should really be changed to a 'jump to bottom' button.


    4. Ios


    Thanks Salix.

    Most pressing issues on app/mobile (I use an iphone):

    - Switching between servers usually does not work, the new server does not load and just spins the wheel.

    You have to shut the entire phone down, restart it, re connect to RN and log in to the new server.

    - Any new messages (personal, system or forums) clog the memory and crashes the app forcing a total shut down and restart again.

    - When trying to scroll or click on an investment in industry screen, player profiles just pop up out of nowhere and you end up clicking on them instead of the investment button. Something is way too sensitive, unasked unclicked screens keep popping up all the time forcing major errors (like promoting or kicking players accidentally). This is also the case for the web version by the way, unasked unclicked pop up screens just appearing everywhere at the worst possible time.

    - I still after YEARS of asking I have 1 major bug that remains unfixed, on both the app and web version:

    Industry investment (and other) ranking screens: you literally can never get to the lowest $0 invested industries because you have to click 100x (no joke, no exaggeration). The scroll bar does not scroll to the bottom of the list, the page down button only pages down 5 industries at a time and the real bug is the faulty (wrongfully designed) effect of the 'jump to top' button. This button should instead be a 'jump' to bottom' button as the page already opens at the top. And before the 100 clicks needed to reach the bottom of the list (if you have 500 industries which many players have), the screen freezes and crashes and you can start all over again. This is all for investing 1x in a $0 industry, because after you invest the ranking screen jumps back to the top automatically and you can start clicking 100x again to get to the bottom for the next industry. If you want to go through this process before every recalc hour to make sure you have invested enough everywhere, you will literally be clicking 20k x a day. Yes, 20,000 times a day! All completely unnecessary clicks if that faulty 'jump to top' button was just changed to a 'jump to bottom' button.


    Please change the effect of this button on all ranking screens. Clearly, this is a huge and unnecessary problem which could be easily fixed in 5 minutes. But instead nobody listens to repeated requests from players during several years and RN prefers to just keep on wasting player's time and giving them carpal tunnel. Seriously, this needs to be fixed yesterday!


    Other then these above items, I might be missing some but generally the app worked great until a few weeks ago.

    I understand the focus is on web and that is fine, but something else is directly causing the app to freeze and crash a lot more recently. This is the problem with the app that we are trying to make you aware of, and it is not something regarding the development of the app itself.

    Thanks Salix.

    Most pressing issues on app/mobile (I use an iphone):

    - Switching between servers usually does not work, the new server does not load and just spins the wheel.

    You have to shut the entire phone down, restart it, re connect to RN and log in to the new server.

    - Any new messages (personal, system or forums) clog the memory and crashes the app forcing a total shut down and restart again.

    - When trying to scroll or click on an investment in industry screen, player profiles just pop up out of nowhere and you end up clicking on them instead of the investment button. Something is way too sensitive, unasked unclicked screens keep popping up all the time forcing major errors (like promoting or kicking players accidentally). This is also the case for the web version by the way, unasked unclicked pop up screens just appearing everywhere at the worst possible time.

    - I still after YEARS of asking I have 1 major bug that remains unfixed, on both the app and web version:

    Industry investment (and other) ranking screens: you literally can never get to the lowest $0 invested industries because you have to click 100x (no joke, no exaggeration). The scroll bar does not scroll to the bottom of the list, the page down button only pages down 5 industries at a time and the real bug is the faulty (wrongfully designed) effect of the 'jump to top' button. This button should instead be a 'jump' to bottom' button as the page already opens at the top. And before the 100 clicks needed to reach the bottom of the list (if you have 500 industries which many players have), the screen freezes and crashes and you can start all over again. This is all for investing 1x in a $0 industry, because after you invest the ranking screen jumps back to the top automatically and you can start clicking 100x again to get to the bottom for the next industry. If you want to go through this process before every recalc hour to make sure you have invested enough everywhere, you will literally be clicking 20k x a day. Yes, 20,000 times a day! All completely unnecessary clicks if that faulty 'jump to top' button was just changed to a 'jump to bottom' button.


    Please change the effect of this button on all ranking screens. Clearly, this is a huge and unnecessary problem which could be easily fixed in 5 minutes. But instead nobody listens to repeated requests from players during several years and RN prefers to just keep on wasting player's time and giving them carpal tunnel. Seriously, this needs to be fixed yesterday!


    Other then these above items, I might be missing some but generally the app worked great until a few weeks ago.

    I understand the focus is on web and that is fine, but something else is directly causing the app to freeze and crash a lot more recently. This is the problem with the app that we are trying to make you aware of, and it is not something regarding the development of the app itself.

    Right. I know the XXL update didn't relate directly to the app, but there is some connection, in server capacity or connection or whatever. Seriously, the app started to go downhill fast after the update and is now just not working anymore.

    Agreed. App crashing with any and every incoming message, Trains not being rerouted, 3x in a row, have to set a new schedule 4 times or more??? Screens not opening, corp and player profiles and corp shields not visible anymore, I can go on and on. XXL broke the app for good now, and the web version isn't doing much better.

    Disabling the 'start competition' short message, does not work.

    Many of the other notification settings do not work either.

    I have this all set to off but the annoying popups and notifications keep appearing, freezing and crashing the game every 5 minutes.

    And they keep appearing, especially the action notifications.

    Why can't you ever get these to work properly and get the notifications to disappear???

    Very few of these notifications are necessary or even wanted.

    The default should be set to 'off' anyway as they only crash the game.

    If the Devs would play the game themselves they would have seen this years ago.

    I understand you want to show how many 'features' they have developed, but if these features are useless and actually negatively impact the game play, then please just kill them or set to off.

    If the players really want them then they can turn them on.


    Same goes for the chat, exactly the same story. By not allowing it to be turned off, you are forcing the players the use a feature which crashes the game. A feature which most do not want to begin with.

    Stop developing horribly coded and useless features and stop forcing them down our throat please.


    Listen to the players for once in 10 years!

    Mobile crashes ALL the time. Any new messages just clog the system, it freezes and the entire phone has to be restarted (can't just 'refresh' or restart the app, the phone needs to be turned completely off and restarted which takes a massive amount of time and it incredibly annoying). This is with the chat turned off which, if on, makes it even worse.


    Web does not 'crash' often but any comp start or again messages, system or otherwise, certain components just don't work and start failing, requiring constant refreshing. I'm up to refreshing every 15 minutes now, and definitely before every comp or worker bid auction. Especially the in-game chat which for some silly, idiotic reason can not be turned off, causes massive memory drains. Even if minimized, it just keeps popping up and freezing the entire game.


    After several years, it just seems to me that the entire messaging and chat system draws way too much energy or memory and kills the entire gaming experience. It needs a complete overhaul or it needs to be turned off.

    For obvious reasons I can not get into details, but our solution is pretty similar and even a bit more sophisticated.

    There are three reasons why this isn't a holistic solution:
    1) Family & friends. It's pretty common that players try to be matched with people they know. Just being matched with someone frequently is not an unusual pattern that identifies cheaters. Also, given the skill difference, frequently losing to the same person is also very unusual. A prime example would be me. I simply suck in Clash!, I lose a lot. Often to my colleagues. So my pattern essentially also looks a bit like a cheater.
    2) Frequency. It's not like all cheaters cheat all the time. Most of them just cheat sometimes. This also makes them very similar to normal players mentioned in the first point.

    3) Cheaters are smart, at least some of them. If radical behavior (like winning ALL THE TIME against the same person) gets you banned, they adapt and simply behave less obvious.

    The situations I mentioned were not or ... or ... or

    They were mentioned to mean and ... and ... and


    If the same two players are often in the same match AND one of them suicides on the third player:

    Player #2 not just losing every time but suiciding = making a straight line to the home base of the 3rd player to knock him out on every good, letting player #1 win = guaranteed multi accounts of player #1 and player #2 !

    There is simply just no realistic scenario that you can think of where this would happen between fair players, friends, colleagues, whatever ;)


    And of course, the multi's may not go straight for the home base of player #3 every time, but they will do it often enough to be able to clearly identify them. It is the only guaranteed way of securing the win for Player #1 and they will continue to do it. And they clearly do, as it has already been seen time and time again.


    Identify any players that often (> 3 times during any single match) make a straight line to the home base of another player.

    Identify the winner

    Identify how many times these 2 players have played matches together.

    If > 3 = multies

    Easy peasy, bans are needy :). AND I think this is holistic enough, no?

    The problem is not players losing intentionally.

    The problem is that these players are (in 99% of the cases) multi's.

    By suiciding they let their real account win.

    The losing account should be banned for being a multi (not because they intentionally lost),

    and the real (winning) account should be banned as well!


    This should be very easy to look in to, with your 'tools' or just by looking at how many times those two accounts have been in the same match together. If it's more than once and if one of then suicides every time on the 3rd player, it's pretty clear what is going on.

    I have encountered this so many time already, it's really not funny anymore. It's time to do something about it

    (for the solution, read above).

    Yeah the question is, can you (before level 7) purchase the 2 extra gold slots already.

    Should be easy enough to test. Having enough players standing by to join and donate for the quick run up from level 6 to level 13 is another story but possible I guess.

    @Johanna,

    Happened again 2x now today, both games completely froze up, couldn't do anything anymore. After 20 seconds, I could briefly move my train but couldn't see where everything was then it just froze again.

    I don't even know the result :( Can I ever get these games back?


    iMac / Safari, latest version.


    Exactly Art, the minimize option does nothing! The chat interferes with the game, it makes it run slower because the coding is downright awful, the constant notifications from every single world, language and city chat especially during the end game are downright annoying and intrusive and I just simply want to turn it off when I want to.


    It doesn't seem like a very difficult thing to do, many many players do not even use the chat and would like to be able to turn it off as well. Why .... please give me one good reason why RN refuses to allow us to turn it off???


    I am mindboggled once again :(

    If the chat has been re worked, did you finally add an 'off' button to the chat on web version, as the mobile version already has and which has been requested by thousands of players???

    Ok, I understand that part, and I agree with it. It is exactly what I was saying regarding 'multi' accounts easily created by competitors to wreak havoc on your city. I'm not saying it because I think it's what you want to hear, I too have a large disdain for cheaters. And RN says they do plenty to get rid of them, but they don't.


    This is the real problem, not the majority breakage or other 'bad behaviour'.

    All you need to do is report those accounts as multi's and hope that they get deleted

    (although I don't give it much chance and the damage is already done, I understand that too).

    But setting rules for 'unsportsmanlike conduct' is just not going to work, it's way too subjective, vague and also too easy to abuse. I already get punished every day just because other players report me over nothing, because they are mad about investments or whatever, lol.


    RN needs to more strictly enforce the already existing multi accounting rule, that's all.

    Then, all your worries will go away.

    And if a real level 1 noobie player is actually causing you damage ... well, then .... good for him or her! :)