This 'more information' is nonsense. It does not explain why all users on the app are kicked off the server every 3 minutes. No error messages, just kicked off. You are certainly not pressing the 'add cpu power' every 3 minutes, are you? The game is COMPLETELY unplayable and 1 week extra Plus will not fix that. Thank you for the 'Sorry' but if the massive server kick problems are not being addressed, and only the error messages and log in problems are mentioned then there is still no hope.
By the way, this has been happening for a month now and had NOTHING to do with end game or too many users logging in. The app simply decides to kick you off 100x a day while log in is totally fine.