Samisu Community Manager

  • Member since Sep 29th 2017
  • Last Activity:
Posts
1,651
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  • I don't know if this is the right place to ask, but I wondered if the bonus question's answer could be published for the mastermind puzzle, as I was curious if the correct answer was the in game train, or a real world train!
  • Hi man, on server Big Ben we have a small BIG problem .... one assoc. copy our logo and 99% of name making a lot of confusion between players .... what we can do ?
    • That does sound weird gotta agree, especially if the other association is doing this on purpose to confuse others. Rules speak of harassing behavior which might be the case here, so you can report the leader of the other association to game support. The rules aren't against using similar names or logos though, but still, worth double-checking with game support.
    • Thank you , sure the rule's aren't against but this 2 guys try to make our life hell ... it's more than harassment. You have to be clear, to make a rule who don't allow this kind of problem, especially with LOGO , you don't know which it's your factory or theirs .... make the choice to see the logo companies with high investment useful
    • The logos and colors aren't protected in any way or locked so only one association could use the same combination. What if we had premium icons, colors and backgrounds that could only be purchased using Gold, and those logos are then locked for the Association for that server, hmm. Someone might be interested...

      Can't really comment if what your association is experiencing is harassing, since there needs to be clear proof and sole purpose of player(s) causing harm to other players. I don't even know who had the logo or name first so this is all very general from my side :) Game support will help with further details, but generally, it is not against the rules to copy logo or name.
  • Hello, the code "RN-MERRY-XMAS" has not add me gold instead it has reduced my gold amount. I do not remember exactly how much I had but it probably took down even more than 100. Would it be possible to check on it somehow please?
    • Hi there, and yes we are happy to check it out. Please contact game support from the game world where you redeemed the code and tell support you did not receive anything from the merry xmas voucher, and that somehow 100 or more gold has vanished. Support will then go through the events on your account, and will manually add what is missing.

      Happy holidays!
  • i redeemed the bonus code but have still not got my 10 lottery tickets
    • Please try again, we just fixed the bonus code so it should work now.
  • Hi Samisu, thank for th Christ,as gift? I entered the code and hit except but got an error message up telling me to try again. I did this but then got a message gift all collected.
  • I redeemed this code RN-MERRY-XMAS it gave me a error message. now as I try to redeem the code it tells me it is already redeemed
  • serveur lent et hop rien ni ticket, ni point , ni or rien de rien
  • le code n'a pas fonctionné sur golden gate 4
  • I have not received my prize for the winter event
    • Hi, should be delivered :)
  • Good evening dear Samisu,

    I won on the contest ADAM'S OFFICE CONTEST SET on facebook an Adam's Office Set. We were asked to send the name and exact address to Rail Nation in personal message, but did not specify where exactly.

    Please let us know where, who to send our personal information, to receive the reward. Thank you.

    Have a nice evening!

    Respectfully,
    Lacidd23 :)

    PS: I know you best here, so I asked you personally... :)
  • buongiorno Samisu , vorrei sapere la data d inizio del server camino italia grazie
    • Buongiorno! Unfortunately, I don't speak Italian. You should find info on starting servers from the Italian part of the forum or from railnation.it
  • Lack of information over the past 2 days regarding Com 1 Steamboiler is beyond aggravating!
    HAVE MORE COURTESY for the people paying your wages!!!
    WHY POST 2 DAYS AFTER THE FACT you are having issue's?????
    UPDATE THE WEBSITE TO SHOW YOUR SERVERS ARE DOWN, Make it easier for players, NOT MORE complicated!!

    Owed plus packages, among other compensation for your lack of communication, and the extra week server delay!!!
    • Hi there, here is the latest news:

      wbb.rail-nation.com/index.php?…arting-servers-postponed/

      Originally the starting date for COM-1 was moved by 1 day, and the date change was mentioned on the forum, serverstarts section. Now the date had to be moved even further.

      I will forward your feedback about the website so it would show all the latest information. Our aim is to always share information with players asap. Sometimes we need to work with extremely tight schedules and share updates as we go.

      Apologies once more.
  • I am waiting for the restart on Class Express server for which I am pre-registered. It was scheduled to start at 1 pm GMT/ 12 noon UTC. It has not become available yet. 1:25 pm GMT.
    • Hello there,

      The following server starts have been postponed until next week. We don't have the exact time and date yet, unfortunately.

      DE-5, RU-8, RU-105, COM-1, RO-1, FR-3, IT-3
  • How do you make a complaint about a Moderator?
    • Hi Player, you can write to me in private by tapping the two speech bubbles icon (create conversation) and I can guide you forward depending on the domain where you play :). Remember to mention the name of the server where you play plus information on what happened.
  • Problem is still the same, no login possibel !
    • In that case, you could try opening the game in another browser or in incognito mode to test if it has anything to do with cache & cookies. If this doesn't help, please contact game support and mention in your message that the issue appears on all browsers so it is not cookies/cache.
  • I still cannot login all PTRs, login box shows only upper half, no passwort visible !
    • Hi, please try again. I hear PTR is running just fine now :)
  • you said Clash! ends Oct. 4. It is Oct. 3, 5:49 pm CST in the US. I have played 3 games of the mini-game today and was trying to play my last two for the day. But the icon for Clash is gone. Do I get any credit for being unable to get in during the last day? Or can this be fixed in the next hour, so I can get my last two games in?
  • HI there!
    I have a problem or issue with engines. I moved 4 engines to museum (for a start), then tried to buy new ones. I couldn¨t, it just wasn´t possible. Just regular engines, no multi-slot or passengers. Then i moved old trains back to track, and paid few tickets for that… Before that i moved era 1 engines to museum, bought new ones, worked fine then.

    I had to play with Firefox cause with chrome did not work, with rail nation. Now on edge, and my computer don´t scream anymore like crazy, weird…

    But what to do with engines?

    (btw, are U the same Samisu at Nordic server, that just ended? Noin niin kuin suomeksi)
    • Suomi mainittu!

      Please send a message to game support if you found a bug, and if this doesn't explain it:

      There's a fixed number of engine slots for engines you can use, and for engines you can own. Same goes for both passenger engines and normal engines. Tap Engine House, and you will see how many slots you have for regular engines (You can own x engines/You can use x engines). Tap Station Concourse to see the same information for passenger engines.
    • Kokeilen supporttia, ennenkin bugannut, ja nyt ihan uusia ulottuvuuksia ;)

      Thanks, I´ll write to support, and they will answer me, about the obies bug. Waiting for HTML5 to come, sick of this flash bs.
  • Hi Samisu
    I bought a super starter pack
    but I had to take a break from playing
    after returning to the game I do not have a super starter pack.
     why ??

    I spent 399 gold and lost gold because there is no package ??
    • Hi, the super starter package can be purchased only during the endgame, and it will activate when the next round of that same server starts again. This is mentioned when you get offered to purchase the package. Did you by any chance miss this information?
    • no
      I know when you can buy a package

      at the end of the server I bought a package.
      I had to take a break from the game, I started the server yesterday and I do not have this package
    • The super starter package is meant for those who will start the next game round. It is not possible to hold on to the package until later, it will activate automatically when the next round starts. This is mentioned in the game, and I'm sorry to hear you missed that part. :-/
    • but what I forgot

      I bought a super starter pack during the 2017 finals, I paid 399 gold (I have confirmation of purchase)

      I had a break from playing

      after activation the server should be a package and I do not have it
    • Super starter package will not carry over indefinitely - it will activate on the next round start of that same server where you purchased it. Usually, it takes 1 to 2 weeks before a server restarts. If you had a break of 2 years from the game, then the Super starter package is long gone and the bonuses that came with it have already been used.
  • How do I contact DE domain ?
  • καλησπερα. βιντεο δεν μου επιτρεπει να δω . στο τσατ δεν μου επιτρεπει να γραψω. και καθε 5 λεπτα με υποχρεωνη να κανω επανεκινιση. ολα αυτα απο το κινιτο και το ταμπλετ. μονο στο pc δεν μου το κανει. ελεος γιατη ?
    • Hi :)

      Please contact the game support of your domain, thank you.
  • hi com203 been finish few days....i can find went it will restart?
  • hello,

    in the secret code the numbers can repet in two or more button ?
    • Hi :)

      All the instructions are in the contest.
  • my answers #1-C #2-C #3-A
    #4-B #5-C
    yours truly RailsOfGold
    • Hi there, these must be answers to some old contest that is over already? The events in the 'Archive' section are closed and over, but new contests and events will keep coming ^^
  • cant logon adobe flash not working any ideas
    • Can you see a small icon with red x at the right side of the address bar? Click there, and then select "ask to approve flash"

      This did it for me in Chrome.
  • I'm playing the endgame on the COMM301 server and I don't receive any prestige point for my deliveries for the city of Kassel, my avatar name doesn't appear on the delivery list of my association for that city. Longhaul told me to write you directly after I wrote a ticket to the support and ask you nicely to take care of my pb
    • Hi helltoeden, good to hear you already contacted support. They will get back to you as soon as they have answers :)
  • Hello,

    When COMM361 Black lorest ends can I transfer the gold for any server ? like PT fornalha ?
    • Hi bertobraga!

      If you should decide to quit OJ while it's running and delete your avatar, you can transfer your gold/plus account like this:

      RU --> RU
      DE --> DE
      COM/EE (Eastern Europe) --> COM


      If you play until the end, your leftovers will be automatically uploaded and can be accessed like this:

      DE --> DE
      RU --> RU
      COM/EE --> Everywhere
  • Hello,

    when you will put the gold (500) of the "Do you want to be a Conductor?"
    thanks
    • Hi there,

      the Gold was sent to your account on 22nd of July. I just checked and everything looks good ^^
    • ok...thanks
  • I have to get the holes in the game while Lake Locomotives can't
    • Hi Mr Director, I'm not sure what you meant by 'holes in the game'?
  • puzzle site for collage "https://www.photocollage.com/" is not that easy to use.
    • Yup, I noticed as well that it has its limitations. Have you tried the 24-piece file yet? Should be easier to use.
    • Well, I used the fewer pieces and finished. Borders everywhere though.
    • Yay! Borders are fine. To some, removing the borders might help but you can still create the same image with the borders.