Samisu Community Manager

  • Member since Sep 29th 2017
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  • Good evening dear Samisu,

    I won on the contest ADAM'S OFFICE CONTEST SET on facebook an Adam's Office Set. We were asked to send the name and exact address to Rail Nation in personal message, but did not specify where exactly.

    Please let us know where, who to send our personal information, to receive the reward. Thank you.

    Have a nice evening!

    Respectfully,
    Lacidd23 :)

    PS: I know you best here, so I asked you personally... :)
  • buongiorno Samisu , vorrei sapere la data d inizio del server camino italia grazie
    • Buongiorno! Unfortunately, I don't speak Italian. You should find info on starting servers from the Italian part of the forum or from railnation.it
  • Lack of information over the past 2 days regarding Com 1 Steamboiler is beyond aggravating!
    HAVE MORE COURTESY for the people paying your wages!!!
    WHY POST 2 DAYS AFTER THE FACT you are having issue's?????
    UPDATE THE WEBSITE TO SHOW YOUR SERVERS ARE DOWN, Make it easier for players, NOT MORE complicated!!

    Owed plus packages, among other compensation for your lack of communication, and the extra week server delay!!!
    • Hi there, here is the latest news:

      wbb.rail-nation.com/index.php?…arting-servers-postponed/

      Originally the starting date for COM-1 was moved by 1 day, and the date change was mentioned on the forum, serverstarts section. Now the date had to be moved even further.

      I will forward your feedback about the website so it would show all the latest information. Our aim is to always share information with players asap. Sometimes we need to work with extremely tight schedules and share updates as we go.

      Apologies once more.
  • I am waiting for the restart on Class Express server for which I am pre-registered. It was scheduled to start at 1 pm GMT/ 12 noon UTC. It has not become available yet. 1:25 pm GMT.
    • Hello there,

      The following server starts have been postponed until next week. We don't have the exact time and date yet, unfortunately.

      DE-5, RU-8, RU-105, COM-1, RO-1, FR-3, IT-3
  • How do you make a complaint about a Moderator?
    • Hi Player, you can write to me in private by tapping the two speech bubbles icon (create conversation) and I can guide you forward depending on the domain where you play :). Remember to mention the name of the server where you play plus information on what happened.
  • Problem is still the same, no login possibel !
    • In that case, you could try opening the game in another browser or in incognito mode to test if it has anything to do with cache & cookies. If this doesn't help, please contact game support and mention in your message that the issue appears on all browsers so it is not cookies/cache.
  • I still cannot login all PTRs, login box shows only upper half, no passwort visible !
    • Hi, please try again. I hear PTR is running just fine now :)
  • you said Clash! ends Oct. 4. It is Oct. 3, 5:49 pm CST in the US. I have played 3 games of the mini-game today and was trying to play my last two for the day. But the icon for Clash is gone. Do I get any credit for being unable to get in during the last day? Or can this be fixed in the next hour, so I can get my last two games in?
  • HI there!
    I have a problem or issue with engines. I moved 4 engines to museum (for a start), then tried to buy new ones. I couldn¨t, it just wasn´t possible. Just regular engines, no multi-slot or passengers. Then i moved old trains back to track, and paid few tickets for that… Before that i moved era 1 engines to museum, bought new ones, worked fine then.

    I had to play with Firefox cause with chrome did not work, with rail nation. Now on edge, and my computer don´t scream anymore like crazy, weird…

    But what to do with engines?

    (btw, are U the same Samisu at Nordic server, that just ended? Noin niin kuin suomeksi)
    • Suomi mainittu!

      Please send a message to game support if you found a bug, and if this doesn't explain it:

      There's a fixed number of engine slots for engines you can use, and for engines you can own. Same goes for both passenger engines and normal engines. Tap Engine House, and you will see how many slots you have for regular engines (You can own x engines/You can use x engines). Tap Station Concourse to see the same information for passenger engines.
    • Kokeilen supporttia, ennenkin bugannut, ja nyt ihan uusia ulottuvuuksia ;)

      Thanks, I´ll write to support, and they will answer me, about the obies bug. Waiting for HTML5 to come, sick of this flash bs.
  • Hi Samisu
    I bought a super starter pack
    but I had to take a break from playing
    after returning to the game I do not have a super starter pack.
     why ??

    I spent 399 gold and lost gold because there is no package ??
    • Hi, the super starter package can be purchased only during the endgame, and it will activate when the next round of that same server starts again. This is mentioned when you get offered to purchase the package. Did you by any chance miss this information?
    • no
      I know when you can buy a package

      at the end of the server I bought a package.
      I had to take a break from the game, I started the server yesterday and I do not have this package
    • The super starter package is meant for those who will start the next game round. It is not possible to hold on to the package until later, it will activate automatically when the next round starts. This is mentioned in the game, and I'm sorry to hear you missed that part. :-/
    • but what I forgot

      I bought a super starter pack during the 2017 finals, I paid 399 gold (I have confirmation of purchase)

      I had a break from playing

      after activation the server should be a package and I do not have it
    • Super starter package will not carry over indefinitely - it will activate on the next round start of that same server where you purchased it. Usually, it takes 1 to 2 weeks before a server restarts. If you had a break of 2 years from the game, then the Super starter package is long gone and the bonuses that came with it have already been used.
  • How do I contact DE domain ?
  • καλησπερα. βιντεο δεν μου επιτρεπει να δω . στο τσατ δεν μου επιτρεπει να γραψω. και καθε 5 λεπτα με υποχρεωνη να κανω επανεκινιση. ολα αυτα απο το κινιτο και το ταμπλετ. μονο στο pc δεν μου το κανει. ελεος γιατη ?
    • Hi :)

      Please contact the game support of your domain, thank you.
  • hi com203 been finish few days....i can find went it will restart?
  • hello,

    in the secret code the numbers can repet in two or more button ?
    • Hi :)

      All the instructions are in the contest.
  • my answers #1-C #2-C #3-A
    #4-B #5-C
    yours truly RailsOfGold
    • Hi there, these must be answers to some old contest that is over already? The events in the 'Archive' section are closed and over, but new contests and events will keep coming ^^
  • cant logon adobe flash not working any ideas
    • Can you see a small icon with red x at the right side of the address bar? Click there, and then select "ask to approve flash"

      This did it for me in Chrome.
  • I'm playing the endgame on the COMM301 server and I don't receive any prestige point for my deliveries for the city of Kassel, my avatar name doesn't appear on the delivery list of my association for that city. Longhaul told me to write you directly after I wrote a ticket to the support and ask you nicely to take care of my pb
    • Hi helltoeden, good to hear you already contacted support. They will get back to you as soon as they have answers :)
  • Hello,

    When COMM361 Black lorest ends can I transfer the gold for any server ? like PT fornalha ?
    • Hi bertobraga!

      If you should decide to quit OJ while it's running and delete your avatar, you can transfer your gold/plus account like this:

      RU --> RU
      DE --> DE
      COM/EE (Eastern Europe) --> COM


      If you play until the end, your leftovers will be automatically uploaded and can be accessed like this:

      DE --> DE
      RU --> RU
      COM/EE --> Everywhere
  • Hello,

    when you will put the gold (500) of the "Do you want to be a Conductor?"
    thanks
    • Hi there,

      the Gold was sent to your account on 22nd of July. I just checked and everything looks good ^^
    • ok...thanks
  • I have to get the holes in the game while Lake Locomotives can't
    • Hi Mr Director, I'm not sure what you meant by 'holes in the game'?
  • puzzle site for collage "https://www.photocollage.com/" is not that easy to use.
    • Yup, I noticed as well that it has its limitations. Have you tried the 24-piece file yet? Should be easier to use.
    • Well, I used the fewer pieces and finished. Borders everywhere though.
    • Yay! Borders are fine. To some, removing the borders might help but you can still create the same image with the borders.
  • Hi Samisu.
    That should finally be it for the Toolbox we've developed

    Regards Jack
    • Hii :)

      I noticed! You've all done an amazing job and I'm sure players will find these useful. I think I'll have to promote them a little on the different servers (chats) ^^

      Thank you so much for the effort, and for helping the whole player community!
    • You're free to copy the descriptions I wrote to other servers
  • Grand Central
    • off topic but both PTR 1 and 2 just relaunched and neither work for me ! blank screen nuance music plays no action otherwise
    • Hi SweetBicard, here's a link to PTR forum: ptr.rail-nation.com/

      People there will be able to help you for sure!
  • getting error code 108 when making multple train schedules
    • Hi SweetBicard, please contact game support and they will help you if you still get the error code.
  • Hi Samisu, any idea when the next round for Com5 will be starting?
    • Hi em, COM-5 Cylinder Head starts on 23.05.2019. I will prepare a server start announcement soon :)
    • Great, thank you!
  • Hi for the track that I have won please send to Golden Gate -IT
    Thankyou!!!
  • Hi Samisu... what's up withthe game loading? tried all the servers...us - ...uk... .com etc.. haven't had access for hours.. except for .fr... but that doesn't see my games - but I can get the forum here...
    • Hi G.W. Sorry to hear your game is not loading. For me, everything seems to be working with Chrome at least so hard to say what could be the issue. If the issue has not been solved yet, please contact game support after clearing cache and cookies and testing a different browser. Or if it is the app version, share that info as well with support so they can help you faster :)
  • Hi Samisu!
    I saw the One-Time Germanic Event advertised in my email, but I can't find which world it is in, could you help me find it please? :)
    Thanking you kindly!
    LongHaul
    • Hey LongHaul o/

      You must mean the new special scenario. You can find all the info from the thread below:
      wbb.rail-nation.com/index.php?…il-nation-origin-journey/

      Origin Journey scenario comm301 Black Forest
      Starting on Thursday 16.05.2019, at 12:00 UTC
    • Hi Samisu
      Thanks for the link.
      I am currently playing the Origin Journey, however have not received the 150 Gold offered to me in the email that was sent to me.
      Do you know why that happened, and is there a way I can still be credited with the 150 Gold?
      Looking forward to your reply.
      Regards
      LongHaul
    • PS How do you win track vouchers?
    • Howdy hi! I'm not sure what you mean by winning track vouchers but for the Gold, game support can help you there ^^

      Just contact game support and tell them you did not receive Gold (as a starting bonus from an email I guess?).
  • Hi Samisu,
    I won five track vouchers: Week 3 - Rail Nation Origin Journey
    Thekal - COM201 Big Ben
    Thank you very much.
    • Hi Thekal, congrats! I already had your game world info so I was able to send you the 5 rail coupons already ^^

      Good luck with the next round!
  • Hi Samisu,
    I won 5 track vouchers from week 3 of the Origins game.
    Please add them to game world COM202 Loch Ness.
    Thank you very much for all your work managing the game. It makes me want to go visit all those places in real life.
    Cheers!
    • Heyy, happy to hear and I hope to see you in Rail Nation - Origin Journey!

      Filling the one-liners next to the landmarks made me feel like I was working in a traveling agency :D

      The rail coupons have been sent and good luck for the next round!